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#YourHaysStory

We know that our greatest asset is our people and that’s why the careers of our employees are our priority. Every one of their personal successes is a success for our whole business and we want to celebrate these. #YourHaysStory looks at the unique journeys of some of our employees – what they’ve learned, why they love what they do and how they have progressed their careers. Their stories are an insight into the fast-paced, motivating and rewarding world of Hays.

 

Be inspired!

Hollie Evans

Hollie Evans

Senior Recruitment Consultant


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My 3 top tips for graduates beginning their careers

Upon graduating in 2016, I was drawn to the world of recruitment primarily because of the heavy focus on working with people. As a recruiting expert I get to work closely with clients to help grow their businesses and interact with candidates to find them the right role and transform their career. When I first started working in recruitment I had no previous experience but at Hays I received industry leading training that helped me become an expert as well as excellent support from fantastic colleagues and managers. As a result of working hard and applying myself I’ve enjoyed lots of career progression ( I was promoted twice within my first year and am now a Senior Consultant) and I know that there are opportunities to have my future promotions fast-tracked if I achieve results.

Based upon my experience of starting a professional career in a corporate environment like Hays my top three tips to graduates beginning their careers are:

1. Get involved

If you want to succeed in business you have to immerse yourself in your industry and new profession. That means networking and interacting with as many relevant people in your market as possible. You also need to focus on building good working relationships with your colleagues and getting involved in the team. Hays has a great culture, which is inclusive and very supportive, and I have benefited from working with very talented people at all levels. The people are one of the best things about working at Hays, and taking the time to get to know my colleagues has enriched my time here so far.

2. Be resilient

No job is without its difficulties, and the first few months in any role can be a challenge. In the business world you need to be resilient. You will get knockbacks and disappointment but you must try not to take it personally. Every mistake is a learning opportunity and you will get past those first few months of not knowing what you’re doing. Stay positive, be open to learning and ask lots of questions and pay attention. Before you know it those tricky early days will be a distant memory, and you will be well on your way to career success.

3. Go the extra mile

Here at Hays, there is real emphasis placed upon going ‘above and beyond’, and this attitude has helped me in my career. Adding value to my clients beyond simply sending them CVs or asking if they have jobs to fill differentiates me from my competition and helps me succeed. Take the time to understand your customers and stakeholders’ needs, listen to what they want and then work hard to over-deliver what they were expecting. By going over and above you’ll be remembered and recognised and be rewarded.


If you want more tips on how to succeed in your new job visit the Hays View Point.

To find out more about recruitment opportunities at Hays visit our careers page

Imtiaz Khandokar

Imtiaz Khandokar

Imtiaz Khandokar

Senior Consultant


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Why I am glad I chose to kick-start my career at Hays

I graduated from the University of the West of England (UWE) in 2015. I knew I wanted a career which would reward me for working hard, with a strong people-focus and one where I would be able to work closely with high-profile clients. After researching various career paths, in 2016 I decided to apply for an entry-level role as a recruiting expert at Hays.

Like any job, there were challenges in the beginning. Even picking up the phone and making my first calls to clients was intimidating. However, thanks to Hays’ world-class training, my confidence picked up very quickly. Fast-forward two years, and I have been promoted twice and am currently on a promotion plan for my third, which will be a management role.

Here are some of the reasons why I’m glad I chose a recruitment career at Hays:

1. I can earn great commission

If you’re dedicated to becoming an expert in the industry you recruit for, work hard to build and maintain good relationships with people and put in the effort you’ll achieve success in recruitment. In many careers it can take years to earn well but thanks to a competitive basic salary coupled with uncapped commission I’ve earnt good money. In fact, it has contributed towards me recently being able to buy my first house with my partner, which was a personal goal of mine.

2. I get excellent incentives and rewards

In addition to unlimited earning potential, Hays offers us regular incentives. We have the opportunity to win five-star holidays and tickets to high-profile events. Recently, I won tickets to Bestival as part of an incentive specifically for new consultants who joined as Associates, which has been one of the highlights of my entire career at Hays. There are loads of exciting things that motivate me to work harder here.

3. I work with enthusiastic, like-minded people

Working in a positive environment is really important to me. At Hays, I am surrounded by like-minded people, who are just as enthusiastic about what they do as I am. I am excited and motivated to come into work each morning, as there is a great energy in the office, and a really sociable atmosphere. Most importantly, people are always happy to help each other, which as a new graduate was invaluable.


If you want to learn more about what a role in recruitment involves, check out our interactive quiz and see if you’ve got what it takes.


Find out more about the opportunities available and start #YourHaysStory today.

Sapna Bhatia

Sapna Bhatia

Recruitment Consultant


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Why recruitment is a great career choice for new graduates

Last year I joined Hays after graduating from university. I had never considered a career in recruitment before but after someone suggested it to me as something I’d be good at, and doing some research, I quickly realised that it was a dynamic industry that would offer unlimited earning potential and rapid career progression. I wanted to work for the market leader so I applied to Hays and was delighted to be accepted. A year into my recruitment career, and it’s safe to say I made the right decision.

If I was to summarise the three reasons why I think recent graduates should consider a career in recruitment, they would be as follows:

1. Your attitude is more important than experience

Many graduates today feel they need to have extensive industry experience under their belts before they can even apply for a job. However, at Hays there is no requirement for applicants to have prior recruitment experience. Instead, Hays looks for potential and attributes like ambition, sales-drive and resilience. Your expertise is developed through intensive training as well as on-the-job coaching. If you are open to learning, eager to take on new challenges and prepared to work hard, you will be rewarded.

2. There are plenty of opportunities to work in exciting industries

At Hays we work across many dynamic and innovative industries and partner with a number of exciting and well-known global and local organisations. As a Tech recruiter, I am responsible for making sure our clients have the talent they need to achieve some exciting digital transformations. New technology is constantly changing the world of work, and I feel like I am a key part of this digital revolution. Being new to the tech space meant I had a steep learning curve (just like anyone starting a new career) and so had to undertake a lot of research and self-learning in order to get up-to-speed with the terminology. As IT is always evolving I have to keep up to date with the latest developments in order to stay commercially aware and add value to my clients.

3. You get out what you put in and it’s incredibly rewarding

Hays is diverse and inclusive, and highly meritocratic. Regardless of your background, ethnicity or gender, you will succeed if you are motivated, hardworking and results-driven. It’s hard work but I really enjoy what I do. For example, despite IT traditionally being quite a male-dominated industry, this is changing and I’ve recently placed a number of female developers which has been personally very rewarding. Placing the right candidate in the right role and encouraging women to work in Tech makes me feel like I am helping to create a more diverse and inclusive sector.


From personal experience, I can honestly say that recruitment offers a wide-range of opportunities for graduates looking to kick-start a long and fulfilling career. If you want to learn more about what a role in recruitment involves check out our interactive quiz and see if you’ve got what it takes.

Find out more about the opportunities available and start your Hays story today.

Sean Nahrwold

Sean Nahrwold

Sean Nahrwold

National Internal Recruitment Coordinator


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How to progress as a new graduate in recruitment: embrace unexpected opportunities

Having graduated in 2017, I’m just starting out in my career. But even in this short time, I have been fortunate enough to have some unexpected opportunities for professional growth.

In 2015 and whilst still at university, I interned at Hays during my placement year. Despite not having any real insight into recruitment, I knew that a target-driven, fast-paced environment would suit my competitive and ambitious nature, so when I learned that I had been accepted, I was delighted.

Once I started, I was pleased to discover that Hays interns get exposure to working with high-profile clients and are trusted to manage these important relationships, and the access I had to Hays directors was a great way to learn from the best. It’s commonly stated that interns here are treated the same as any new graduate joiner, and I found that to be true. Compared to many of my peers’ internships at other organisations, mine was a true taste of the world of work.

Once I completed my degree, I knew I wanted to come back. Aside from the amazing experience I had at Hays the year prior, there were a number of reasons why I chose to do this.

1. Opportunities for professional development are continuous

Following my internship, I was tasked with supporting a recruitment team for a new industry – Architecture. I saw this as a chance to learn about an exciting sector, and to stretch myself professionally. With highly-skilled candidates and high-profile clients, it was important I made the effort to understand this field as quickly as possible. Learning from my experienced colleagues, as well as reading all the latest industry publications and attending relevant networking events was vital in order to do this. Despite unexpectedly recruiting for a new industry, I was really able to hone my recruitment skills during this time.

2. There are exciting chances to progress in unexpected directions

My biggest opportunity arose early in 2018 when I applied to a position on the internal recruitment team, and was successful. My new role is very different, as it has an even more strategic remit, and a greater emphasis upon long-term plans. For example, I’m currently working on our internship programme, and it’s extremely rewarding to be applying some of the things I learned to help engage and support future Hays interns, including how to get the most out of their experience. However, there is still a need to build good relationships and to really understand the future direction of the organisation, because – just like any businesses – the people we recruit at Hays will build this vision.

3. Training employees will always be a priority

As an intern, Hays had already invested a lot in me. However, I knew there was more training to come when I joined as a fully-fledged consultant. As well as various formal programmes and specific skills training, we also have frequent ‘lunch and learn’ opportunities, where we have presentations as a team over lunch. I also have one-on-one meetings with senior managers to make sure my career goals are still on track.
However, the training and development opportunities available are not always formalised. I am lucky enough to have found real career mentors in some of the directors I have worked with here. I’ve found that help is always available if you ask for it.
I can honestly say that I’ve never been so excited about my career. I know my future is in Hays, but I don’t know exactly what it will look like, because there are so many opportunities here to change


Find out more about the opportunities available and start your Hays story today.

Laurie Nicholson

Laurie Nicholson

Consultant


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First steps to the top: my journey from intern to consultant

When I was approached in 2015 by a friend who was at the time working for Hays Financial Markets as an intern, I had no idea it would lead to my future career.

My friend knew I was looking for an internship at the time and felt that it was something I would be good at. He gave me a really positive view of the internship at Hays and was present at a careers open day along with a number of other interns. It was nice to hear directly from someone who was on the intern programme already, as I had looked at similar roles at a few large multinational businesses, but they didn’t seem to offer the autonomy I was seeking.

I read some online reviews and researched the Hays website which were both really helpful, and this combined with the enthusiasm of the interns convinced me to apply – successfully, I’m happy to say.

1. My internship

My year long internship was a real leap out of my comfort zone. One moment I was at Uni in Bath, and the next I was in a large, well organised multinational business in the heart of London. It was exhilarating as it was challenging, but the people there made it a great place to be.

My manager started me off on finding the right people for the right jobs and helping them prepare for any interviews, but before long I was given more responsibility. By the end of my internship, I was talking to businesses, assessing needs and filling jobs, all the while being tutored, supported and encouraged by my team.

One of my most memorable moments during the internship was shortly after I’d started working with employers, it was the first time I secured a role exclusively and helped fill it with the perfect professional, it was exhilarating. It was also the first time that I felt had the skills to thrive.

2. Back to uni

When I went back to university for my final year studying politics and international relations, I found I’d taken more away from Hays than I expected. The experience of working in a results focussed environment had improved my confidence and time management, helping me to get the most out of my degree.

Throughout my final year I kept in touch with my colleagues and my manager followed my progress, letting me know that I’d be welcomed back to Hays if I wanted. This extra support was fantastic, and when I graduated, I was eager to get back to my team in London.

3. The start of my career

Throughout my internship, it was made clear to me that the sky was the limit for someone who was willing to work for it. I joined with a number of other graduates and did the standard training made available to all new starters, before re-joining my old team at my own desk with new responsibilities.

There were challenges, mostly around reconnecting with old contacts, getting back up to speed with some of the regulatory changes in financial markets and becoming familiar with my new responsibilities. There was a period where my mind-set had to change to be more strategic and long-term focussed than I needed to be on my internship, but my colleagues and managers helped support me at all times.

A few months after returning as a fully-fledged recruitment consultant, I made my first fees finding two Risk Analysts new jobs at a large organisation. It was a bit of a departure from what I was used to but it was a moment of real accomplishment, and it confirmed to me that I’d made the right decision. Today I’m looking forward to the unlimited potential a career at Hays brings, and can’t wait to take the next step.

Find out more about the opportunities available and start your Hays story today.

Roop Bhumbra

Roop Bhumbra

Director


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How to be proactive and drive change

I began my career at Hays in 2000 as a Trainee Consultant. I had previously worked as a qualified teacher, heading up an economics faculty. After 5 years in the education sector, I decided that rather than teaching business and economics, I wanted to make my own mark in industry.


Before joining Hays, I had little knowledge of recruitment. However, I quickly realised the importance of the work we do. We work extremely hard to provide employers with great candidates who will make a real difference to an organisation, and help people find fulfilling and rewarding careers. Coming from a background in teaching, working for a progressive and ethical organisation and feeling like I am making a real difference to people’s lives, is incredibly important to me.


I would say that at Hays, we are all proud to #PressforProgress. For me, diversity and inclusion is not simply a ‘box-ticking’ exercise. It’s about ensuring that these values form an inherent part of our company-wide culture and how we operate as a business, which I feel has been evidenced by our recent NES accreditation.


Pressing for progress is the responsibility of individuals too and it is important to be proactive. Throughout my career, I’ve been able to #PressforProgress by putting myself forward for any and all opportunities with self-confidence, conviction and the knowledge that Hays would support me on my career journey.


Here are some of the ways I have been proactive, and how it has benefitted my career:

1. Seek out new opportunities, and don’t be afraid to volunteer yourself

I have been afforded many exceptional opportunities to progress. I moved up the ranks at Hays where I started by running my own desk, before becoming a regional and then national business director at Hays Education. After a short career break supported through Hays, I went on to set up Hays India as its Country Director. After a couple of years in that exciting environment, I returned to the UK, and since coming back from maternity leave I am now Specialism Director for Hays Social Care.


However, these promotions wouldn’t have happened if I hadn’t always been on the lookout for new opportunities and then seizing them when they came along. Hays has always supported my ambitions, but it was up to me to be proactive and put in the hard work required to make a success of each new role.

2. Learn how to listen, not just respond

In order to have good client relationships, you need to stand in their shoes at all times. But to understand their unique challenges and objectives, you need to ask the right questions and listen to their answers. What concerns do you have? What are you working towards? What is the ethos and aim of your organisation? Only when you know all of this can you provide the right solution.


You should also practice the art of listening in your relationships with colleagues. Throughout my career, I have proactively mentored other women. At Hays, there are many successful and talented women who achieve excellent results and we want to ensure they are encouraged and confident enough to have their own voice and ideas heard. But mentoring goes both ways: ‘reverse mentoring’ is also an important part of what I do at Hays and encourage from others. This means senior professionals listening to more junior colleagues who may have ideas for change, innovation and improvements.

3. Hard work, ambition and resilience are the keys to success

Three attributes that I think are vital for all recruitment professionals are: being hard-working, ambitious and resilient. Like all jobs, recruitment can have its challenges. In those moments when you receive a ‘no’ from a client, you have to learn how to be resilient, pick yourself up, and keep going.


If you are finding that a struggle, reach out to someone who has been through this themselves, and seek their advice. Like all other the senior leaders in Hays, I strive to ensure that I do what I ask of others, and am available to offer help and advice when needed. Whether this is developing my own client and candidate network, winning business, or working one-to-one with individuals in the social care team, it’s important to me that I press to get the best consistently, and that my colleagues do too.


Hays is pleased to have achieved the National Equality Standard (NES), one of the UK’s most rigorous and prestigious accreditations for equality, diversity and inclusion. Our reports are designed to help other organisations achieve their diversity goals.


To take part in our next round of research into diversity and inclusion in the workplace, and add your voice to our next report, take our short survey.


Find out more about the opportunities available and start your Hays story today.

Lucy Palmer

Lucy Palmer

Director


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Five tips for women who want to progress in recruitment

Nine years ago I joined leading recruiter Hays, an exciting and forward-thinking organisation that could support me in my professional development and ultimately provide the opportunity to reach my full career potential. I started as a recruitment consultant and after grasping several opportunities head-on and receiving seven promotions, I am now Head of UK Client Engagement.


Throughout my time at Hays I have learnt that in order to build relationships with clients you need to demonstrate a deep desire to understand their organisation and really get to know them. Hays recently achieved the (National Equality Standard) NES, which is an important independent recognition of our commitment to building a culture of diversity and inclusion. This has helped me #PressforProgress in my role by leading by example: discussing our diversity and inclusion best practice with my clients, and connecting them with other organisations who are on a similar journey, allowing them to share their learns and experiences.


Within my personal career, I am highly ambitious and for me pressing for progress and leading by example is absolutely key to success. It has allowed me to push forward in my own career, support other women on my team succeed in theirs, and ultimately help Hays become even more successful through winning new business.


So, if you want to progress in recruitment, these top five tips are for you.

1. Deliver customer service

Winning business is all about delivering exceptional customer service, building a rapport with clients and creating relationships that will last. A passion to win and the desire to learn from the outstanding colleagues you work with, combined with support from your employer to advance and hone your business skills, will help you to achieve great success within a recruiting career. If you want to win you have to prove it, you have to work hard and be bold.

2. Be creative

I believe you have to be creative in your approach to recruitment, which means you can’t be afraid to be different. Once, while pitching to be on the preferred suppliers list to a well-known retail brand, I sent them a USB of the presentation on one of their own necklaces in a gift wrapped box. Although a small gesture, this helped us stand out from our competitors and secured us a place on the preferred supplier list. During another pitch we were asked to demonstrate cultural understanding of our client – my team and I created a huge flower arrangement representing their logo, the seasonal nature of their business and using their company colours and values. The idea was that we could demonstrate brand understanding whilst grabbing their attention. By thinking outside of the box we were able to secure another opportunity.

3. Accept new challenges

You have to be prepared to accept a new challenge when it arises, it could be the opportunity that sees your career take the next step up the ladder. Your manager could ask you to set up a new division within your sector or you could spot an opportunity to create a new position within the organisation that will add to the business’s competitive advantage. Being bold and taking on challenges head first gives you the opportunity to shine by pushing yourself outside of your comfort zone, while building upon the support provided by your employer.

4. Learn and improve

Recruitment offers the opportunity to continuously learn and improve. Whether you are dealing with clients or candidates, managing a team or influencing more senior colleagues, make sure you are open to new ideas and that you learn from those around you. I have been fortunate to work with colleagues, clients and candidates from all walks of life, always making time to meet with as many people as possible, whether interviewing, pitching for business or providing advice to add value to the client’s own recruitment process. Every meeting and interaction offers an opportunity to up skill yourself and learn new ways of working. You gain a wealth of knowledge by communicating with others that naturally you may not acquire and it’s this knowledge that can set you apart.

5. Be innovative

The world of recruitment continues to evolve at a rapid pace and it is important to be innovative if you want to succeed. You should never be afraid of standing out, as long as it is for the right reasons! It’s an industry that actively welcomes people with ideas and you should never be afraid to put forward thoughts that can make the way you work more effective and put you and your colleagues in a better position to win business.

My career so far at Hays has been exciting and I look forward to writing the next chapters in my Hays story. Bring on the next nine years of pressing for progress!


Hays is pleased to have achieved the National Equality Standard (NES), one of the UK’s most rigorous and prestigious accreditations for equality, diversity and inclusion. Our reports are designed to help other organisations achieve their diversity goals.


To take part in our next round of research into diversity and inclusion in the workplace, and add your voice to our next report, take our short survey.


Find out more about the opportunities available and start your Hays story today.

Mike Morgan

Mike Morgan

Director


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Be fearless, find your niche and go outside your comfort zone: what every new recruiter should know.

My Hays story began in 2002. Since then, my career has rapidly evolved: I began as an Associate Consultant recruiting in Construction and Property, and today I am both one of the Directors of our Birmingham office, and Director of Hays Engineering nationally.

However, no job is without its challenges. I applied to Hays after seeing an advertisement in a newspaper, with no previous recruitment experience, and very few ideas about what to expect from the role. In fact, the first few months of my time here were a steep learning curve.

Here is my advice for anyone new to the world of recruitment:

1. Be fearless

Confidence is one of the keys to being a successful recruiter. After all, the more confident you are, the more willing you will be to reach out to clients and potential candidates, and ultimately the more business you will secure.

However, this can be a hard ask of those new to recruitment, especially if you, like I, have no prior experience in the profession. When I was ‘learning the ropes’, I was lucky enough to have the support of excellent managers. They encouraged me to be confident by stressing that I always remember the value of the service I deliver. After all, placing the right person in the right job helps businesses thrive and can have an immeasurable impact on someone’s life.

This lesson had a huge impact on me, and it is one I try to impart on all new joiners to my team. Those early challenges – such as getting your first ‘no’ from a client – can be tough, but if you remember to always be confident in what you do and proud of your work, then you will be able to pick yourself up a lot quicker.

2. Find your niche, but always work hard

In my time at Hays, I’ve recruited across a number of different industries and sectors, from civil and structural engineering, energy, IT, engineering and manufacturing. It is important to find an industry you are passionate about recruiting in, as to be successful, it is crucial that you become an expert in that field.

Working with so many teams has also shown me that there is no single mould for what makes a good recruiter. My team is extremely diverse, from a range of backgrounds, with different personality types. Yet there are certain core attributes they all share, and which you will also need: they are driven and ambitious, with a can-do attitude and a willingness to work hard in order to achieve their goals. Hays has recently become accredited by the National Equality Standard, the UK's most rigorous and prestigious accreditation equality, diversity and inclusion (ED&I) which is a huge achievement for Hays and a topic I am extremely passionate about.

3. Go outside your ‘comfort zone’

It is important to be willing to step outside your comfort zone. For some, attending networking events, industry gatherings and thought leadership seminars may not be situations you are used to. However, these occasions may provide you with excellent opportunities, not simply just to meet potential business leads.

Instead, these may help you engage with clients and candidates on issues outside recruitment which then lead on to later conversations which come with commercial benefits. For example, I am a founding member of the Alliance Network, which is a professional services network in Birmingham which is dedicated to supporting LGBT+ professionals across the Midlands; a ‘Diversity Role Model’, in which I give talks to school students about anti LGBT+ bullying; and am also on the D and I steering group committee for Silicon Canal, a Birmingham-focused technology ecosystem.

Being a part of all of these different projects and communities has enabled me to offer clients and candidates support on a range of different topics – from offering advice on how best to drive diversity and inclusion within their organisations, to helping them network with like-minded professionals in the region. By being brave and getting stuck in to things happening in your industry and community, you can showcase value even beyond your recruitment services.

Find out more about the opportunities available and start your Hays story today.

Faraja Makati

Faraja Makati

Faraja Makati

Recruitment Consultant


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3 reasons why I love recruiting at the forefront of technology

I began my Hays story when I joined as intern during my work placement year at University. I was eager to gain experience at a market leader, and have a well-known ‘brand name’ on my CV. Recruitment struck me as an exciting sector, with lots of people-facing opportunities and a strong commercial focus. After speaking to a former intern and ‘Hays Ambassador’ from my University, I applied and was accepted.

My experience as an intern was an overwhelmingly positive one. I spent a brilliant year having a very different internship experience to many of my University peers. I had the same level of responsibility as consultants, I was able to interact with both clients and candidates daily, and the culture was so supportive that every time I had any questions, someone was on hand to help. I was even named ‘Intern of the Month’ – twice!

Any first foray into the world of work can be intimidating, but my time at Hays as an intern gave me a huge amount of confidence, and after I graduated I was eager to return and begin my next chapter with Hays.

However, on my return, I decided to specialise in IT recruitment. There are 3 reasons why IT recruitment was my career of choice:

1. It’s an exciting time for all things tech

You can’t open a newspaper or turn on the news without hearing about a new technological innovation. Most organisations today consider tech initiatives as vital to being more competitive – whether this means building a better website, boosting their cyber security, or developing new mobile applications.

Technology professionals are at the frontline of this digital drive. I get immense personal satisfaction from working in a sector which is so fast-paced and dynamic. Similarly, I know that placing great tech talent in roles at progressive, digitally-minded organisations will help these businesses flourish in the future.

2. The industry is driving many progressive initiatives

As a response to recent reports about the equality, diversity and inclusion issues in the tech space, the industry is making huge strides to improve this and learn the lessons of the past. As a result, our clients and candidates alike are always eager to talk about topics like women in tech.

As I am passionate about these issues myself, it is great work in a space where so many organisations are working to be more progressive. It also gives me something to talk to clients about beyond recruitment alone, and another ways in which Hays, who are working towards the National Equality Standard (NES), the UK’s most rigorous and prestigious accreditation for equality, diversity and inclusion (ED&I), can offer added value.

3. We know the future is digital

As a company, Hays knows that technology roles will be increasingly important to organisations of all sectors, industries and sizes – and we are committed to supporting their technology needs. Thanks to our partnerships with key tech communities like Github and Stack Overflow, we have been able to interact with even more top tech talent than ever before.


Find out more about the opportunities available and start your Hays story today.

Sheldon Carlisle

Sheldon Carlisle

Senior Business Manager


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How to become a strategic recruitment partner

Recruitment is well known as a fast-paced, exciting career. With no two days the same, you have unlimited earning potential and the opportunity for rapid career progression – as long as you are willing to put in the hard work.

That said, my favourite part of this job is not any of these frequently expressed benefits. What I love is that the work we do has a truly positive impact on the lives of the candidates we place and the organisations we support.

It is the knowledge that I am making a real difference that has motivated me since joining Hays in 2010.

Of course, being able to have this impact comes down to the ability to build strong, long-term relationships. Here are my 3 tips for how you can build lasting partnerships with clients and candidates alike.

1. Be more than a recruiter: be a partner

To be a true partner to your clients, you need to be more than just a vendor. We add real value to organisations by placing candidates who will help them achieve their business goals. However, this rests upon us making the right match between client and candidate. By taking a consultative approach with our clients, we are able to get under the skin of an organisation, and understand their unique requirements and expectations from an employee. This is how we are able to ensure we find the right person for a role and are able to offer advice on future recruitment decisions – meeting both their short and long-term needs.

The same is true of candidates. With the Hays database and your own expert knowledge of the industry you recruit in, you will have access to some of the most talented professionals on the market. Yet you must engage with candidates as a partner committed to finding them ‘the’ job, not ‘a’ job. Establish their personal goals, ambitions and what kind of workplace culture they would enjoy. Only then can you match them with a role in which they will thrive.

2. Always maintain your connections: invest for the long term

Cultivating good relationships is central to my role as a recruitment consultant, and maintaining these relationships is at the heart of our business.

Getting to know our clients’ wider interests beyond recruitment is key to this. For example, if they are reviewing their policies on diversity or flexible working, you could provide them with market commentary and invite them to related networking events. Not only are you being a facilitator to better business, but through regular engagement you are more likely to stay up to date with the changing needs of their organisation.

You should also be sure to stay in regular contact with candidates, even if you don’t currently have the right role for them. During the recent recession, few organisations were hiring. However, we endeavoured to maintain close relationships with candidates. When the market returned, not only was it rewarding to match people who had been searching for a long time with a brilliant role, but it was also these relationships that enabled us to provide organisations with some of the top talent on the market immediately.

3. Leverage our global resources: but provide a bespoke service

Being part of the UK’s largest recruiter has many benefits. The on-going training is the best in the market, the brand name is synonymous with excellent service and, being a ‘people-oriented’ business, the internal support from colleagues and managers is second to none.

However what will set you apart is the ability to use all of these benefits and then offer a truly bespoke and tailored service that is relevant to the unique requirements of your candidates and clients. Combining your world-class training with a deep knowledge of your market and clients, you will be able to offer the benefits of a global company with the tailored approach of a boutique agency – offering the best of both worlds. This will enable you to make the best matches, and, as a result, consolidate those all-important long-term relationships.


Find out more about the opportunities available and start your Hays story today.

Dilly Ubbey

Dilly Ubbey

Dilly Ubbey

Management Consultant


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Limitless potential: The three qualities you need to thrive in recruitment

I started my journey at Hays back in November 2014, coming from a Retail company I had joined after university. I was initially attracted to Retail because of the frequent interactions with different people, but I wanted more experience in an office environment where I could really thrive.

Recruitment seemed like a great option because of the chance it would give me to meet and work with a variety of people. I knew it was a very dynamic, buzzing and challenging area, so when I joined Hays I knew I had made the right choice and I was excited to take part in the extensive training that was offered. After becoming an Associate, the support didn’t lessen and I was able to learn a lot simply from watching and listening to my managers and colleagues. They helped me to succeed and I quickly moved up to the Consultant position. In the two years since then, I have been promoted twice more which brought me to my current role as Management Consultant.

At every step I’ve been tested and supported in equal measure, and every time they thought I was ready, my managers provided me with a challenging new opportunity. One of most challenging of these was to move from the finance desk to managing the office support desk. It was the biggest change I’d experienced at that point in my career, but my manager knew I could do it. With support from my colleagues and managers, and with extra effort to learn in my own time, I succeeded. This paved the way for more management responsibilities going forward.

I found out early in my career that Hays had the scale and the culture to allow me to forge my own development path and take control of my career. I knew that if I applied myself to learn, the rewards were limitless, not only in earning potential, but in career progression too.

Here are three things I have learned which are vital for anybody with the drive to succeed as a recruiter:

1. Organisation is key to productivity

Recruitment is an exciting and fast paced career, so it’s easy to get caught up in all the details. Organisation is therefore vital to your success. Sometimes it can be as easy as writing things down, even after three years, I still keep a notebook handy to make a to-do list every morning. Other handy hints include keeping your inbox under control and using your Outlook calendar to its full potential. Hays offers some great time management training to help out with all of this.

2. Credibility leads to opportunity

Nothing is more important to your clients than your credibility and the ability to deliver. As a representative of Hays you have the benefit of a great brand and an established reputation behind you, so even as a newly-trained associate this is an excellent starting point to build up your credibility. If a client likes your work they’re all the more likely to leave a testimonial for you and this can really demonstrate your abilities, leading to other potential opportunities.

3. Honesty builds relationships

Simple honesty goes a long way to building relationships with people and relationships are vital for a successful recruiter. Managing expectations and helping business leaders to think around problems will serve you much better than promising the unachievable. Both your colleagues and your clients will appreciate an honest approach and will respect you more for it which goes a long way in building rapport and lasting business relationships.

With effort and application, all the above can be picked up and learned along the way. Make the effort, and you too could benefit from the same opportunities I had, as well as enjoy the uncapped earning potential!


Find out more about the opportunities available and start your Hays story today.

Sarah Laidler

Sarah Laidler

Principal Consultant


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From fashion to front end development: how I changed career path to further my ambitions

For me, joining the world of recruitment was a huge career change. Following my graduation from De Montfort University I worked in the fashion industry for a number of years, before joining Hays. Not only was the earning potential a strong draw, but as I am an ambitious person a clear career path to the top appealed to me.


It was suggested early on that despite my lack of experience in digital or information technology, I had the right temperament to recruit for this sector.


I enjoy learning about all the latest technology trends, as these affect the entire world of work. Whether they are looking to increase efficiencies by automating processes, engage with customers by having a better digital presence, or protect sensitive data against malware attacks by boosting their cyber security, all progressive organisations today are invested in improving their technology.


Furthermore, my competitive nature means I consistently want to make a difference to businesses and people. Placing highly skilled, senior technology candidates in some of the best known brand names across a range of industries is greatly rewarding, as I know I have helped fulfil their professional goals, and that they will go on to drive exciting changes in their new roles. Thanks to Hays’ partnerships with key tech communities like Github and Stack Overflow, we have been able to interact with even more top digital talent than ever before.


Of course like any new job, my first few months at Hays had its challenges. My advice to anyone who wants to join Hays as a digital technology recruiter would be:

1. Build your expertise

Our clients and candidates are all experts in their fields. In order to earn their confidence, build good relationships and win new business, you need to be an expert too. There are a wealth of external courses, conferences and meetups that Hays gives you access to which will allow you to quickly learn more about the technology sector. However, your learning needs to be continuous. This is an exciting, dynamic and rapidly evolving landscape, with disruptive and new technologies emerging all the time. You need to stay on top of these and keep your finger on the pulse in order to remain adequately knowledgeable.

2. Take advantage of internal opportunities

Hays is an organisation which encourages you to push yourself forward and upwards. On top of your unlimited potential to earn, there are plenty of incentives for hard work, from exclusive dinners to fully-funded holidays. However, there many other opportunities to carve out a niche for yourself and grow your career, such working in a different location like I have during my recent move from Cardiff to Manchester. At Hays, your career is in your hands, so go for it.

Technology recruitment is a very competitive market. Just like the best candidates, in order to succeed you need be a specialist and not a generalist. However, this makes it all the more gratifying when you succeed in it.


Find out more about the opportunities available and start your Hays story today.

Lee Hewett

Lee Hewett

Lee Hewett

Business Director


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Do you want to run your own office? 3 lessons to learn now.

In 2008, I changed careers to join the world of recruitment. I knew that in the right organisation recruitment could offer me a positive, friendly and fast-paced workplace culture. I liked that I would be able to regularly meet clients, and get under the skin of businesses, work out their unique needs and place a candidate who would make a real difference to their operations.

However, I also wanted a clear and defined progression path. I was looking for a long-term career, and not simply a job.

Hays was therefore the obvious choice for me, as I knew it offered a proven track-record of nurturing employees to achieve their professional goals, through world-class training and a transparent promotion structure. I wanted to work somewhere which promoted from within, and I knew that most of the senior management at Hays started their careers as consultants with the company. However, what I hadn’t realised was how much fun it would be and how much ownership I would have to take control of my career.

Six months after joining, I was tasked with coaching another employee which set me on the route to management. Only seven years later, and I now run my own office. I manage my own business within a large corporate so enjoy the best of both worlds. I have the autonomy to run the office my way, with the support of a large corporate that allows me to grow the business and continue to develop. The role has not been without its challenges, but the opportunities to grow both professionally and personally have been well worth any early trials I faced.

To anyone who is tempted by the idea of running their own business within a corporate, I would offer 3 pieces of advice:

1. Remember the basics

During the first few months of my job, I encountered ‘information overload’. I knew I needed to become an expert in my field in order to better understand my clients’ needs. Through in-house training and direction from my colleagues and directors, I learned a lot, quickly.

However, two of the most vital lessons needed to succeed in recruitment are soft skills. First, time management is crucial. Recruitment is fast-paced, and this only increases as you become more senior. Therefore, have a routine structure to your day is vital to accomplish everything you need to. Second, it is important to remember that this is an industry which about building and creating good relationships. Regularly meeting with clients and candidates face-to-face is the key to developing these.

2. Come prepared to work hard

Your first year is a building block to the rest of your career. Push yourself above and beyond your expectations in this time, and you will have laid an excellent foundation for your future.

However, just like in any job, your first year can also be hard at times, as success doesn’t always come immediately, but with experience. Don’t be disheartened in these moments, such as when you get a ‘no’ from a client. Instead, be resolved to keep trying, and proactive enough to speak to top billers and learn what strategies they have in place that you can utilise.

3. Confidence is king

Being confident will help you win business, and it will help you grow your career. Express what you know about the market to clients, as this will help them trust you. Pick up the phone and try again, even in the face of rejection. And don’t be afraid to have ambitious aspirations. If you have your sights set on the top, be confident that you can achieve your goals if you put in the work.


Find out more about the opportunities available and start your Hays story today.

Amy McCusker

Amy McCusker

Associate Consultant for Procurement and Supply Chain


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Why I am glad I chose to build a career in recruitment.

Like many of my colleagues, I joined Hays straight after my graduation as an associate. I had previously completed some work experience in recruitment, and the dynamism and excitement of the environment convinced me to try to build a career in recruitment.


Like any job, mine has its challenges. Establishing new client relationships can be difficult, especially in the first few months. However, Hays has extensive and thorough training in place to support you from your first day. Shortly after joining, I went to London for a week of training sessions, joining new starters from across the country. Not only did it help me feel both prepared and excited to take on all the challenges of my new role, but it was encouraging to meet so many others in the same position as myself.


Having now been working at Hays for just over a year, I can confidently say that there are more reasons to enjoy this career than there are challenges:

1. Something new every day

The variety of my role means I always find my work interesting. I enjoy the fact that I am not doing the same, repetitive tasks every day. Instead, I spend a lot of time meeting with new people. These interactions range from meeting clients to understand their unique business needs, to getting to know the skillsets and goals of candidates to ensure they are a good fit for an organisation.

These personal interactions are not only stimulating, but it also makes matching the a professional to the right role even more rewarding as I know first-hand the positive impact this will have upon both a business and a candidate’s life.

2. Continual development is prioritised

Working in such a dynamic role, it is impossible not to learn new things every day. With each new client meeting, I am able to develop my commercial acumen. Complementing this on-the-job learning is the formal training on offer at Hays. From cultivating technical skills to teaching us how to handle difficult situations such as receiving a ‘no’ from a client, these training courses not only make you more capable, but also significantly more confident.

The environment at Hays is one which prioritises professional growth. From colleagues to managers, everyone wants you to do well and progress, which means they are always on hand to offer advice on how to hit your targets. If you put the work in you will get the results, and your upward progression will happen quickly.

3. Working at a global brand brings many benefits

Working in a global brand not only means that you have world-class training programmes and well-established career trajectories. It also means that building good client relationships is easier – Hays is a market leader, with a long, successful and trustworthy track-record. Organisations know that when they work with Hays, they work with the best.

Furthermore, being part of a large organisation with a global footprint means that there are many opportunities to take your career in new and exciting directions; from working across different industries and on different projects, to working in a different office overseas.

Whilst for many, the unlimited earning potential is the main draw of working in recruitment, personally, I really value my professional progression and have always wanted a meaningful long-term career with room to develop and grow. Luckily, my current role offers me both.


Find out more about the opportunities available and start your Hays story today.

Richard Eardley

Richard Eardley

Managing Director, Hays Ireland


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How to build an exciting and diverse career in recruitment.

I joined Hays in 1988 as a Recruitment Consultant with no previous industry experience. In that time I’ve taken advantage of countless opportunities to grow my role in a number of different directions. Today, the diversity of my job is easily my favourite aspect of working at Hays.

Although I have followed a traditional route through operational management, I have always been interested in all aspects of our business. By demonstrating a willingness to get involved in any new challenge I have gained a wide range of experience – from working with the support functions of marketing and IT, through to being the business lead for our new Digital Technology specialism. Despite wearing a number of hats at Hays, I have always maintained a very hands-on approach, which is essential in order to understand exactly what our consultants need to do their jobs better.

I have also been lucky enough to work in a number of locations. To date, I have been based in our Birmingham, Bristol, Cardiff, Edinburgh, London and Dublin offices. One of the many benefits of working for a company with such a large global footprint is the chance to move. If you have the ability to be mobile, the professional and personal benefits of working in different locations are many, not least the knowledge you garner working with different people and overcoming unique regional challenges.

My advice for anyone working in recruitment is to always be aware of the opportunities available to you. Put your hand up and offer to get involved, even if a task falls outside your existing remit. By seeking out new chances to learn, you will be able to grow your career in exciting and often unexpected directions.

1. Take positives from the negatives

After the Celtic Tiger years, the global financial crisis hit the Irish economy hard. However, whilst this was an unprecedented challenge, it was also an opportunity for Hays in Ireland to take a closer look at our processes and see where we could make significant improvements. The changes implemented during that time have contributed to an Irish business which is stronger than ever today.

2. Never stop listening

From your first day, it is important to take stock of what your colleagues are doing. It is likely they will know how best to navigate an array of challenges you may face. However, this remains an important lesson even as you climb the career ladder. Be it someone on your team or in another Hays office overseas, there is always a chance someone knows how to do something better or is implementing a new standard of best practice. You're never too senior to learn from others.

3. Step outside the office and get involved

There are a host of initiatives outside work which will allow you to learn and grow. It is through the personal interest of individuals that Hays is now involved in many, such as CoderDojo, for which we encourage IT candidates to attend events and volunteer to teach code to young people. We are also supporting Teen-Turn, which helps secure internships with technology organisations for teenage girls. These initiatives are worthwhile ventures in their own right, but they also provide a fantastic networking opportunity.


At Hays, it is you who has the most impact on your own success: work hard, push yourself out of your comfort zone and take the initiative. The career prospects at Hays are open-ended, so keep a long-term view and boldly put yourself forward for every opportunity to develop your career in the direction you want.


Find out more about the opportunities available and start your Hays story today.

Angus Rochford

Angus Rochford

Intern


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Don’t get stuck making the coffee: how I have made my recruitment internship count.

When I first began considering internships, I wasn’t sure what type of organisation I should work for. However, I knew what I didn’t want: an internship which consisted only of making coffee, taking minutes in meetings and filing documents. Many of my friends had experienced this, and I was eager to work somewhere which would challenge me, test my abilities and truly prepare me for the world of work.


I joined Hays after attending a placement fair at my university, where I spoke to someone who was interning at that time. Her experiences convinced me that if I was accepted on the Hays internship programme, I would be expected to operate at the same level as consultants and would be given real responsibilities from the outset. I knew this would allow me to build my professional experiences in a way that many of my peers haven’t been able to.


From my first week on the job, I was given challenging work to do – calling candidates, arranging interviews and speaking to clients. Whilst this could have been daunting, I received the same comprehensive, highly-structured training as all new consultants, which taught me all the skills I needed and crucially gave me the confidence to hit the ground running.


Furthermore, all my colleagues – from recruitment consultants to senior managers – have always been on-hand to answer any of my questions. Some of the most important lessons I have learned, especially those which taught me how to build better relationships with clients, has been through this kind of ‘on-the-job’ learning.


As my time draws to a close, I have been made a ‘talent scout’ for Hays, meaning that I am looking out for new interns and associates to join the business. This has allowed me to reflect on how others can get the most out of their recruitment internships:

1. Start with confidence

Credibility comes with experience, but of course when you join as an intern you may not have any commercial experience at all. You need to have confidence to pick up the phone, call clients, and even to accept the occasional rejection without taking it personally in order to win new business.

2. Credibility is key

Our business is about building genuine and meaningful relationships with people. This means that being honest and transparent is vital. When you don’t know the answer to something it is always best to get back to them after doing the appropriate research or asking someone for help. Our clients know and expect Hays to be industry experts. As such, never offer any information or insight that you aren’t sure is 100% accurate.

3. Organisation is an essential, but learnable skill

One skill that is non-negotiable is being organised. You need to know exactly who your best candidates are, what jobs are available, and have each and every day planned out. However, I have found that learning to be organised comes naturally with this role – you quickly learn that if you are not, you may lose out on valuable business and simply won’t be effective.


By being treated as a Hays employee from the first day, I have learned more during my year as an intern than I ever expected I would. Whilst I’m sad that my time here is coming to an end, I will leave feeling confident and excited to rejoin the world of work once my studies are finished.


Find out more about the opportunities available and start your Hays story today.

Alex Cordery

Alex Cordery

Recruitment Consultant


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Why I switched careers into recruitment, and why I stayed.

Prior to joining Hays, I was in a very different role. I had some insight into the world of recruitment as friends of mine worked in the industry. For example, I knew that it offered good career progression, which has always been important to me, and that it was a fast-paced, exciting environment. Of course, I was also aware that it offered the potential to earn an uncapped amount, with the only limitation being how much work you were willing to put in.

I was referred to Hays by a friend and from the very first interview I could see that they deal with candidates differently. It was not a case of simply turning up for an interview. Instead, there was a very thorough assessment to ensure that I would be a good fit for the role and the workplace culture.

This personal interest in how we can develop continued once I joined, with comprehensive training opportunities from day one. These start from the very basics, and ensure all new starters are ready to do the job and hit the ground running.

All the reasons I joined Hays came to fruition. However, today I appreciate my job for entirely different reasons than I had initially thought:

1. Satisfaction in being a consultant

I take a huge amount of pride in building genuinely meaningful connections with clients. It isn’t transactional and I choose not to contact clients solely regarding placements. Instead, I operate as a partner, advising them on attraction and retention best practices, how to benchmark their salaries and providing information on the latest legislative changes which may affect them.

2. Knowledge is power

As part of this, it is hugely gratifying to become an expert in your field. Understanding your industry and applying the trends taking place in it to the individual needs of a business will ensure that you find the right match for a client.

3. A business is as good as its people

More than anyone, a recruiter knows that an organisation is defined by the quality of its people. At Hays, you are surrounded by amazing people with a similar drive to work smarter and achieve more, and a similar passion for being the best.

To anyone considering a recruitment role, I would say: keep an open mind. Whilst it is a sales-driven role, the best asset you can possess is to be a quality customer service provider. In fact, this will also be one of the most rewarding elements of your role.


Find out more about the opportunities available and start your Hays story today.

Hollie Wildman

Hollie Wildman

Manager


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New to recruitment? Earn more today.

Like many of my colleagues I had no prior recruitment experience before I joined Hays. However, I’ve always been a ‘people person’, and I knew I wanted to work in a dynamic, fast-paced environment with high earning potential.


It was clear from my very first interview that the ‘work hard, play hard’ culture at Hays would be an excellent fit for me. A strong support network and an outstanding internal mentor helped me develop my skills and before long I was earning significantly more than I expected on a graduate scheme. Fast forward four years and today I am a manager heading up my own team.


However, sales can be a challenging line of work, especially when you first start. So what should an ambitious new recruiter at Hays do to overcome these challenges and boost their earnings?

1. In the face of a negative, stay positive

Being sociable, friendly and upbeat is a pre-requisite for recruiters – but when a client says ‘no’ to a business proposal even the most positive amongst us can feel downcast. It is important to remember that a ‘no’ is a response, and therefore dialogue is still open. Don’t give up. Go back with a clearer proposition, explain how you will add tangible value. Stay committed to building relationships with your clients. The more resilient you are, the quicker you will bounce back from a negative response and get back to winning new business.

2. Expertise = a stronger reputation

You must aim to become an expert about the industry you are recruiting in, as this will garner you a stronger reputation in the market. However, when you are just starting out, this can be a daunting prospect. I would advise a practical approach: pick a relevant, specific focus area to become more knowledgeable about rather than overwhelming yourself. Similarly, be sensible and schedule what you need to know and for when. Finally, whilst you will soon be able to confidently say you are an expert recruiter, during these early stages of your career, don’t be afraid to say: “I don’t know – but I know who does!”

3. Lean on me

You should never lose your drive to do better and earn more. The beauty of a job in recruitment is that it is all in your control. With uncapped earning potential, it is unlikely that you will lose motivation to work hard. However, everyone can feel overwhelmed during the beginning of their career, and recruiters are no different. During these times, it’s good to turn to others for support and motivation. It goes without saying that at Hays you will be surrounded by like-minded people. Supporting, helping and pushing each other to do better comes naturally to us, and nothing will get you back on your feet faster.


Whilst I have been advising on how to boost your earnings, you should always remember the true value of our work. Only this week I placed someone who had been struggling for quite some time to find a role elsewhere. Their happiness when I broke the news of an offer was a reminder that every placement is about more than just hitting a target: it is about making a real difference to people’s lives.


Find out more about the opportunities available and start your Hays story today.

Maruf Ibrahim

Maruf Ibrahim

Principal Consultant


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What does it take to be a rising star at Hays? Four top tips.

I joined Hays in 2014, without any prior commercial experience. However, I was willing to learn, and I’ve always been absolutely determined to build a successful career for myself. I was promoted twice within 18 months of working in recruitment. Here are my tips for a successful career at Hays, the number one recruiter.

1. Take advantage of training

Despite my lack of industry knowledge, I was able to develop my skills and progress quickly thanks to the exceptional, world-class training on offer. I was part of the Hays Rising Stars programme, where I was able to regularly meet with senior figures from throughout the organisation and learn more about the wider business strategy. I’ve found that understanding the bigger picture and what is happening across Hays is critical in developing my own career and getting great results.

2. Deal with rejection head on

Despite the promotions I’ve enjoyed, my career has still had its challenges. It goes without saying that effectively dealing with rejection is something all recruiters have to learn. In the aftermath of a client turning down your call, a potential client opting to work with a different recruiter or a candidate taking another job, being truly tenacious is vital. Having a clear vision and a strategy, and continuing to believe in this even when you have a few knocks will be instrumental to your success.

3. Put yourself in their shoes

In my opinion, a more frequently overlooked skillset that every recruiter also needs in order to be successful is being empathetic. I’ve learned to be understanding of how my clients work, and sympathetic to any previous experience they have had working with recruiters. It is equally important to be supportive of candidates, and considerate of their ambitions and concerns. I may be in a sales role, but I never forget that I am dealing with people’s businesses and lives.

4. Draw on team support

The support at Hays goes well beyond formal training, and some of the valuable pieces of advice have come from my colleagues, both those senior to me as well as my juniors. I wake up each morning excited to go to work: not just because of what I do, but because of who I do it with. We are all focused on our individual sales, but we want to be a success for our team too. There is a real community spirit here at Hays, and we all aspire to be encouraging and helpful from day one, no matter how busy we are – even the Directors here have time for you!


My success wouldn’t have been possible without the training, mentoring and support I received at Hays. For anyone who is prepared to work hard and takes up the training on offer career success could be just around the corner.


Find out more about the opportunities available and start your Hays story today.

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