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#YourHaysStory

We know that our greatest asset is our people and that’s why the careers of our employees are our priority. Every one of their personal successes is a success for our whole business and we want to celebrate these. #YourHaysStory looks at the unique journeys of some of our employees – what they’ve learned, why they love what they do and how they have progressed their careers. Their stories are an insight into the fast-paced, motivating and rewarding world of Hays.

 

Be inspired!

Lisa Grimes

Lisa Grimes

Lisa Grimes

Public Sector Specialist KAM


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3 reasons why a move to the tech industry could be great for your career

I came to Hays a little later on in my career, having spent many years working as a secondary school teacher. I knew I wanted a change and decided recruitment would be a great fit. As a prospective employer, Hays really appealed to me – I was made to feel valued from the outset and knew I would have plenty of opportunities to progress.

I am currently working as a manager, specialising in the recruitment of tech professionals across a range of roles into the public sector. This is a landscape that’s seen a great deal of change lately, as the mass transition to remote working that took place due to the Covid-19 pandemic has caused many public sector organisations to accelerate their digital transformation programmes at pace. Given the pressure currently being placed on public services to support those who really need them, this gives the work I’m doing a real significance, and like many people across the country, I have been doing it entirely from home.

So, with that in mind, here are three reasons why I’ve found the tech industry so rewarding to work in:

1. It’s an area that’s seeing enormous demand

Even prior to the Covid-19 crisis, technology was an industry seeing significant demand for talented professionals, with many public sector organisations implementing digital transformation programmes in a bid to innovate and drive efficiency. The unbelievably rapid transition to remote working that many organisations across the country saw at the beginning of lockdown caused digital transformation plans to accelerate. As a result, the demand for tech talent in the public sector skyrocketed, and I have been able to negotiate and win some big contracts with clients who are doing both interesting and important work, which in itself has been hugely rewarding.

2. You’re able to learn about an industry that’s always changing

It probably goes without saying that the tech industry is currently moving more quickly and seeing more change than any other in the world. This makes learning about it endlessly fascinating, and Hays is especially good at providing opportunities for you to improve your understanding. Over the course of my career here I’ve undertaken a number of online workshops and courses that have both improved my expertise and my confidence when talking to clients and candidates.

3. I’m helping to make a tangible difference to the community

Providing a public service to citizens, especially at the moment, is a crucially important job, and one of the reasons I find tech such a rewarding area to work in is knowing that the tech professionals I am placing within the public sector are working on projects that are making a real difference to people’s lives. Whether this is within the health sector, a local government department or a social housing provider, I feel I am helping to make a tangible difference to the community I live in, which provides me both with motivation and a real sense of pride in the work I’m doing.


If you are interested or have experience recruiting in the technology sector, please get in touch and start your Hays story today.

Paul Gibbens

Paul Gibbens

Paul Gibbens

Director


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3 reasons working in engineering recruitment at Hays could transform your career

I joined Hays as National Specialism Director of Engineering in November 2019, with over 16 years of engineering recruitment experience. Over the years, I have recruited professionals across a range of high-level technical and engineering roles in a variety of sectors, including Nuclear, Oil and Gas, MOD and Defence, Pharmaceutical and Petrochemical.

As an industry, engineering has always held huge interest for me. Its all-encompassing diversity is awe-inspiring – from the planes flying above us to the electricity generation that powers our homes and businesses, everything is engineered. Furthermore, it’s an industry we’re always going to need – those who help facilitate ongoing technological evolution are only going to grow in importance to us as a society.

I was drawn to work at Hays for several reasons – the strength of the brand, the extent of its reach, desire for growth and the leverage of its tools and technology, and their recognition of the growth opportunities held by engineering as an industry.

So, with that in mind, here are three reasons why Hays could help you grow your career in engineering recruitment:

1. The demand for engineering talent is huge and it’s a rapidly growing marketplace

Engineering is an area that is seeing significant skills shortages, and talented candidates are high in demand. Engineering UK recently said that the country needs 1.8 million new engineers and technicians by 2025, and as an industry it sees a £1.23 trillion annual turnover in the UK.

Hays’ recognition of its growth potential as an industry is resulting in an increased focus on the honing of engineering expertise amongst its workforce, achieved by way of niche and specialised training both for more experienced staff and those just entering the profession.

2. You’re given the tools and knowledge you need to grow your business

As the UK’s leading specialist recruiter, the systems and search technology that Hays provides to its workforce are world-class and industry-leading, enabling you to create your own success and equipping you to find the best candidate possible for any given role.

In many industries, but especially in a market such as engineering where top talent is highly in-demand, reaching out to candidates who are passive – or in other words – not actively looking to move jobs, is imperative. Hays will enable you to connect with engineering professionals using a myriad of different channels, with social media, webinars and live events just a few of the ways you can expect to be able to build a rapport with and establish relationships with candidates.

3. You’re continuing to develop your understanding of a fascinating industry

As Jim Adams, Deputy Chief Technologist of NASA says, “As a culture, we define where we think we are going through the arts, and engineers and scientists make that happen”. In other words, engineers are making what was once only a potentially world-changing dream or concept a reality. By joining the engineering team at Hays, you’ll be working with a highly diverse portfolio of clients, some of which will be the biggest blue-chip organisations in the field, and others smaller, more niche consultancies.

Working for Hays will give you the opportunity to partner with some of the most influential and disruptive organisations in the engineering sector, and by matching a professional with an employer who really needs their skills, you are helping to drive change and innovation in an industry that remains critical to our evolution as a society.


Find out more about the engineering recruitment opportunities available and start your Hays story today.

Kit Pollard

Kit Pollard

Kit Pollard

Manager


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3 reasons why healthcare is such a rewarding sector to work in

I joined Hays in January 2015 shortly after graduating from university. I knew I wanted to work at an organisation with a rewarding, meritocratic sales culture and close knit teams, and Hays seemed a perfect fit. When undergoing my training I really valued the clear progression pathway that was set out for me, so I always knew what I needed to strive for. I’ve also had continuous support from senior staff throughout my training and still continue to do so as I develop my career.

I currently work as a Manager, specialising in the placement of clinical staff into NHS Ambulance Trusts and private 111 providers. The responsibility of equipping these healthcare providers with highly skilled clinicians already an important one – has taken on even bigger significance in light of the Covid-19 pandemic and the pressure that it has placed on healthcare services throughout the country.

So with that in mind, here are three reasons why healthcare is such a rewarding sector to work in, especially during this challenging time:

1. You’re making a real, tangible difference to people’s lives

It goes without saying that helping to equip healthcare providers that are already under tremendous strain with much needed clinical staff during this time is hugely rewarding, and I am motivated to do the very best I can for the clients I work with by the obvious way it is contributing to the crisis effort.

We pride ourselves on placing excellent candidates that, in turn, provide a really high quality of care to hundreds of patients across the UK, and in this way are playing a vital role in the government’s strategy for managing the Covid-19 crisis.

2. You’re working collaboratively

At Hays we act as true partners to our clients, and developing trust, especially at a time like this, is crucial. We work closely alongside the healthcare providers we’re recruiting for, ensuring we are always using a consultative approach, and collaborating together on decision making and strategy. The urgency of the current situation often means that it’s necessary to onboard new candidates quickly, but we always ensure to do this as efficiently as we can, implementing regular review meetings to ensure we are making the best use of resources and time.

There’s no limit to what you can achieve

I think I can safely say that the Covid-19 pandemic has presented the biggest challenge I have ever faced professionally. It has pushed the limits of what both myself and my colleagues can achieve, but through close teamwork and hard work we have been able to overcome many obstacles and are continuing to thrive. The work being done by the healthcare professionals in this country is nothing short of remarkable, which in turn increases my incentive to contribute as much to the efforts to combat this crisis as possible.


Find out more about the opportunities available and start your Hays story today.

Agni Ghosh

Rebecca Large

Agni Ghosh

Managing Consultant


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3 reasons why tech is one of the most exciting industries to work in right now

I joined Hays originally at the age of 19 after spending a year playing rugby in New Zealand. I knew I wanted to work in a professional sales environment and as the market leader in the recruitment market, Hays was a clear choice.

Moving to London to recruit for tech professionals in the City introduced me to a really engaged, innovative network of experts who I’ve learnt a huge amount from. The tech industry is fast-paced, challenging and one of the most competitive markets to be working in due to the level of skill and investment involved, but my career trajectory at Hays has been very rewarding and I’ve been shown amazing recognition for my hard work, going on trips both locally and abroad and receiving awards for my achievements.

Growing and developing my team of tech recruitment experts has been the real highlight of my career so far, and here are just a few reasons why I think it’s one of the most dynamic and exciting industries to be working in at the moment:

1. It’s doing some creatively brilliant things

As a world city London is unsurprisingly at the forefront of the tech industry, and one of the best things about my job is being able to speak on a day-to-day basis with some incredibly smart people doing some really interesting and disruptive things with tech.

The diversity of our client portfolio at Hays is also unparalleled, meaning I could be working with a Silicon Roundabout start-up one day, and a global financial institution the next. The technologies these organisations are pioneering are set to be hugely influential over all of our future lives, so to see them start out just as an idea or a concept is really rewarding.

2. It’s seeing huge investment

It goes without saying that the level of tech investment in recent years has accelerated the growth of the industry beyond belief. Professionals are hugely in demand and will only move for their dream role, so it’s hugely important for me to not only build personal relationships with clients and candidates, but also be completely tuned in to the market and all the latest developments. Hays is really supportive in terms of providing great learning opportunities, so new joiners can expect to be given access to courses and programmes that build your expertise and enable you to engage with clients and professionals with confidence.

3. You’re part of an innovative, connected hub

Getting involved with tech communities that share and celebrate innovation is one of the most important ways that I stay connected to the professionals I work with and recruit for. One of my biggest personal achievements to date is co-founding TechSauce, a growing network of tech experts who meet to share knowledge and best practice across the industry.

Technology is constantly changing the way we live, work and learn, and has become a passion for me as well as a profession. I’m really excited to see how my career develops alongside the industry, and feel by matching a professional with an employer who really needs their skills I’m helping to drive this innovation and change.


Find out more about the opportunities available and start your Hays story today.

Kayelle Danyluk

Kayelle Danyluk

Kayelle Danyluk

Recruitment Consultant


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3 reasons why a career reboot could be the best decision you’ve ever made

I joined Hays in January 2019, having decided on a change in career after years of working in retail management. I was very keen to move into a role that would both make good use of and broaden my existing skillset, and wanted to explore a professional pathway that offered recognition and clear opportunities for progression.

I was really pleased to find that Hays provides a very comprehensive and transparent interview process. At the assessment centre, the different career pathways and possibilities open to me were made really clear, with short- and medium-term objectives identified.

Moving from an established career into a new one can seem very daunting, and it’s important to take your time and do your research beforehand, but there are a number of reasons why it could turn out to be one of the best decisions you’ve ever made:

1. You’ll get experience outside of your comfort zone

Having previously had no experience in recruitment, I was surprised at just how quickly Hays immerse you in their culture and the extent to which you learn on the job. This could have been intimidating, but I was always made to feel that it was OK to make mistakes and that it was all just part of the learning process.

The training that Hays provides is varied and offers clear learning objectives with a manageable bitesize structure. The teams and managers alike are also very supportive, and always encouraged me to just jump in. As with all jobs, there are good days and bad ones and it can take some time to get into your stride, but you’ll be rewarded for your resilience when you hit a hard-won target.

2. You’ll have your achievements recognised

One of the great things about working for Hays is that no success goes unrecognised. Achieving milestones in a new career is always rewarding, but having the appreciation of your colleagues is a bonus. Within my team, promotions are always celebrated, and if someone accomplishes something then it’s always shared with the wider team.

There’s a very collaborative and supportive atmosphere which is enhanced by initiatives that are designed to celebrate and incentivise people. One such example – the Rising Stars programme – sees the selection of team members who have leadership potential, and invites them to create and lead department-wide programmes and projects.

3. You can work in an industry you’re passionate about

I have some experience of marketing from my previous job, and have always been passionate about it as an industry. Specialising in the recruitment of digital marketing professionals means that I am constantly talking to both clients and candidates about current trends and new innovations, which is great for my professional development and helps me to understand what makes the market tick. The fact that we are all constantly being marketed to by organisations – whenever and wherever we are – highlights the influence of marketing as an industry, and it’s one that I’m very proud to be a part of.


Find out more about the opportunities available and start your Hays story today.

Rebecca Large

Rebecca Large

Rebecca Large

Associate Recruitment Consultant


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3 tips for driving your graduate career forward

I joined Hays initially as an intern during my placement year, having come from studying Business Management at the University of Leeds. I undertook extensive research before making the decision, but after reading employee reviews on Glassdoor, attending an extremely informative intern evening and learning more about the training and support Hays provides, I knew it would be a great place for me to grow and develop.

My internship gave me exactly the professional development I was looking for and was a brilliant introduction to the world of work, so naturally I was thrilled to be asked to come back as a full-time Associate Recruitment Consultant in the legal sector once I’d completed my degree. Graduating from university can be an uncertain and slightly scary time, but there are a few things you can do to get your career off to the best possible start and ensure that you keep up the momentum on your progression:

1. Seek out training opportunities

The chances are that having come straight from university, you may be used to a fairly structured learning style, and going into an organisation that provides clear, methodical training can help to ease the transition from one environment to the other. One of the reasons I was drawn to Hays as an organisation to begin with was the incredibly tailored training it provides for new joiners. The learning modules are very much bespoke to the area of the business you’re working in, so it all feels very relevant with clear outcomes and next steps.

2. Stay focused on the next step

I feel that personally, I am very much motivated by having a goal to realise or an objective to achieve, and one of the best things about the managers at Hays is the clarity they provide on exactly what your targets are and how to reach them. I was thrilled when I joined on a permanent basis and was told that due to my internship, if I hit my targets, I would receive a promotion within three months rather than the standard six.

This seemed to me like great recognition of what I had achieved so far, and the culture here is very much driven by reward and recognition. Whether this is an email acknowledging someone’s great performance, a pizza lunch for a target-hitting team or a day out to celebrate a big achievement, no success goes unrecognised.

3. Be inquisitive

One of the things I’ve learnt in my graduate career so far is the importance of being curious about the market and what makes it tick. Make sure to ask questions, not only when you’re starting out but on an ongoing basis – only then will you be able to move forward. Since I began recruiting for legal professionals, my knowledge and understanding of the sector has grown immeasurably and I know that it is this that will help me win clients and repeat business. A culture of ongoing learning is key to success, and no career can ever be ‘finished’ – there is always something new to discover.


Find out more about the opportunities available and start your Hays story today.

Rob Sheppard

Rob Sheppard

Senior Manager


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How the tech industry can provide accelerated career progression

I came to recruitment a little later on in my career, having spent several years running my own company in Brighton. When I started as an Associate Recruitment Consultant at Hays six and a half years ago recruiting for tech professionals, I could have had no idea how quickly the industry was going to grow and the way it would end up transforming my career. During that time I have been promoted at least once a year and seen the IT business at Hays evolve beyond recognition. I am now a Senior Manager with a team of seven tech specialists, and last year saw us become one of the top performing teams in the country.

I am immensely lucky to be working amongst tech professionals in Brighton, which is a wonderfully vibrant and innovative creative hub, and Hays make it a priority to equip you with the knowledge and training you need to immerse yourself in the market and understand what makes it tick. Working at the forefront of the tech recruitment industry has been really beneficial to me in terms of emerging opportunities, and here are just a few reasons for the accelerated career progression it can provide:

1. It’s a rapidly expanding field

Make no mistake – tech is booming. It’s an industry that’s seeing huge investment and people aren’t being trained fast enough to fill the roles being created. As a result, the market is both extremely dynamic and fast-moving, and you can expect to learn huge amounts and benefit from a wealth of experience just through the personal relationships you build with both clients and candidates. Their insight is invaluable, but Hays is also hugely supportive in terms of learning and development. New starters in tech can expect to get access to great courses, webinars and online learning programmes, which will give you the specialist knowledge you need to confidently navigate the market.

2. You’re part of a vibrant, engaged network

One of the great things about the tech industry is how connected it is, and there are numerous networks and groups that provide support and community resources. ‘Meet-ups’ are commonplace, and we often host them at Hays. Professionals within the sector are so in-demand that they will only move for the perfect role, and so building trust with candidates, understanding their motivations and making them feel valued is really important if you want to be successful.

3. It’s an industry to be passionate about

Over the years I’ve worked in the industry I’ve come across some fantastically innovative and exciting projects, and learnt that tech really can do some weird and wonderful things. I believe my progression at Hays has partly been fuelled by the fact that I really am passionate about technology, and this translates to the people I am speaking to. Combining this passion with hard work, commercial acumen and the ability to spot new opportunities is really key to being successful in this profession – Hays provide the tools and training, and the rest is up to you.


Find out more about the opportunities available and start your Hays story today.

Steve Heard

Steve Heard

Steve Heard

Managing Director


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How to make variety the spice of your working life

The course of my 24 year career at Hays has often been an unpredictable one. I have moved abroad, worked across different industries, taken up both strategic and operational roles and seen the organisation I once joined as a graduate evolve, grow and develop beyond all recognition.


When I first started out at Hays as a trainee recruitment consultant in 1995 I could have had no idea that I would still be here all these years later, but I am a firm believer that whatever you turn your hand to, you should always do so with the belief that you will be there on a long term basis in order to get the most out of the experience. Whether I realised it at the time or not, the twists and turns of my career, even some that felt like setbacks or insurmountable challenges, have provided some of the biggest opportunities of my life. Here are three tips for refreshing and varying your career, whatever industry you work in:

1. Find new ways to test the skills you’ve mastered

One of the great things about working for an organisation like Hays is their legacy in the industry, which can often make approaching new clients less of a challenge. Whilst in established markets employers are aware of our reputation and know that we can deliver, setting up operations in a country where no one has any prior knowledge of your brand is a way of really testing your skills as a recruiter. In 2001, after six years working at Hays, I was given the opportunity to help set up our first office in Canada. I had to understand where the opportunities were, with no prior knowledge of the market and no existing client relationships. I believe at one point I went for two whole days on the phone without managing to have a conversation with any customers. However, sticking to the plan, overcoming these hurdles and being part of the team that successfully established the business in a new country remains one of my proudest achievements.

2. Turn setbacks into opportunities to learn

When Hays in the UK underwent a major re-structure in 2011, I was moved from an operational role to a more strategic one. At the time I was disappointed and felt like I was in a role that didn’t play to my strengths, but I decided the best thing that I could do was to turn it into an opportunity. Working with different people in new areas, picking up skills in project management and gaining knowledge of new employment legislation meant that when I eventually did move back into operations, I had a more comprehensive and holistic perspective of the business which added huge value to my development.

3. A career is more than the sum of its parts

When I’m asked about my biggest achievement or career highlight at Hays, I often struggle to come up with a definitive answer. There have been so many that I am often forced to say – ‘all of them’. Each step I took, whether it was earning my first big commission, moving abroad or working with an unforgettable talented team breaking records, has been a stepping stone to my current situation. If you happen to feel despondent about your achievements or wonder whether you might have accomplished more, just remember that everything you have done so far, whether it seemed bad or good at the time, got you to the place you’re in now.


Find out more about the opportunities available and start your Hays story today.

Holly Parton

Holly Parton

Senior Manager


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3 reasons I will only work for an organisation with an inclusive culture

I joined Hays in 2011 after moving up to London from Winchester eight years ago, and have spent that time building on my expertise within construction and property recruitment, and more specifically facilities management. This is an area currently seeing huge growth and investment, and over the years I have worked on some really exciting, innovative projects, won some big accounts, and seen candidates I have placed actually become clients.

I love the industry I work in, and feel I am able to give my professional best in part due to the diverse and inclusive working environment that Hays provides. An organisation that makes everyone feel that their opinion is respected and their personal differences appreciated is one that gets the very best out of their employees, and so here are a few key benefits of working at an organisation that fosters diversity and inclusivity:

1. You perform better when you’re able to be yourself

I believe that employees are better able to fulfil their potential in a working environment that prioritises inclusivity and respects and appreciates the different backgrounds and experiences that people can bring to the table. Hays works hard to make people feel involved, connected, and enabled to give their best, which in turn helps our business tap into a greater wealth of ideas. Fostering diversity within an organisation drives innovation by gauging a range of opinions that both reflect the society in which we live, and help to shape the way that the business will evolve going forward.

2. You gain a sense of belonging

Embracing diversity and inclusion within an organisation helps to develop a culture that is both caring and supportive. For Mental Health Awareness Week this year I organised a ‘Come Dine with Hays’ lunch event, where everyone brought in a different dish that they’d made. It encouraged everyone to move around and speak to people who they might not have normally, demonstrating how initiatives that raise awareness around the importance of recognising people’s differences can be used to champion kindness and understanding. Closer and more united teams are better able to align ideas and execute them to achieve excellent working results.

3. You can help to lead the way

Whilst real progress has been made on the diversity and inclusion agenda in recent years, there is still much to be done and Hays is proud to be helping to lead the way in terms of thought leadership and diversity and inclusion policies and practices. We have helped thousands of employers recruit and retain a diverse range of talent through our expertise and extensive network, and helping to spearhead this movement through an active role in people and culture is a personal objective of mine.

I am currently helping to take the lead on creating a ‘Pride’ network at Hays, which is a staff community designed to represent and support LGBTQ+ professionals throughout their careers with us. This is a project I am extremely passionate about, and I look forward to working with Hays as they continue to act as catalysts for change – modelling diversity and inclusion best practice internally and helping the organisations we work with to do the same.


Find out more about the opportunities available and start your Hays story today.

Salman Masud

Salman Masud

Salman Masud

Senior Recruitment Consultant


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3 reasons to forge a career in digital tech

I began my career at Hays in Birmingham two years ago. Having come from a different recruitment agency previously, I set my sights on Hays knowing it was the market leader and provided unparalleled learning and development opportunities for graduates. I now specialise in recruiting tech contractors within the public sector, which has provided me with the opportunity to immerse myself in an industry currently in the midst of digital transformation.


I am constantly learning from the professionals I work with, and have had the chance to work on some really interesting projects. The tech recruitment industry is one of the most exciting and opportunity-filled ones out there at the moment, and here are just a few reasons why I think it’s a great area to be working in:

1. It’s an emerging industry that’s seeing huge investment

In terms of the industries that offer the most potential for development and opportunity, tech has to rank amongst the highest. The rollout of digital transformation within the public sector shows no signs of slowing, and the exponential growth of the industry makes it really exciting to be a part of. Artificial intelligence, big data and cyber security, just to name a few, are all booming areas that are not only key to future business success, but impact every aspect of our lives.


I have learnt so much about all these new technologies just by working alongside and talking to the public sector organisations who are recruiting and the professionals they are hiring, and Hays offer the best support in the industry by continuously investing in learning and development. There are specific training courses for new starters in IT, which help to ensure their technical knowledge is as accurate and up to date as possible and enable them to speak knowledgeably in a professional environment.

2. There’s a great support network

Hays work a great deal alongside networks within the tech community, which are very active and really help you feel part of a growing movement. Professionals can expect to get amazing support from them, with events, job boards, community resources and places to ask for help. At Hays we make it part of our mission to stay in close contact with our candidates, and I make every effort to keep them up to date on great opportunities, whilst also giving them honest and accurate feedback on interviews – regardless of whether they were successful or not.

3. Excellent candidates are always in demand

Demand for quality tech candidates is extremely high, and I am kept very busy trying to source the right fit for various roles. This can be challenging, particularly within tight timeframes, but it’s a great feeling when you match a great candidate to their perfect role. Qualified and knowledgeable tech contractors are highly sought after in the public sector, particularly for project management work, and I feel the training and experience I’ve had at Hays has given me the credibility to navigate the tech market with both professionalism and confidence.


Find out more about the opportunities available and start your Hays story today.

Marina Cabezos

Marina Cabezos

Managing Consultant


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How an international move can transform your career

I began working for Hays eight years ago in Madrid fairly soon after graduating from university. Initially going in at entry level as a consultant, I was promoted a total of four times in the initial five years I worked there, before spending 18 months working as a recruiter for a clothing designer. Working on the client side of things gave me a much better understanding of their needs and concerns and was great experience, but I couldn’t stay away from Hays and returned in 2016 – my blood is definitely blue!

When offered the opportunity to work in Dublin recruiting bi-lingual candidates I didn’t hesitate – the prospect of an international move was scary but very exciting. Luckily Hays made the process very clear with a thorough interview process and all the information I needed.

My international career so far has lived up to all expectations, and here are some ways I think moving abroad can help you to progress in the current world of work:

1. The chance to experience another culture

An international transfer within an organisation is a brilliant way of experiencing a different culture and learning new skills, whilst retaining the security of the work processes you are used to, and my colleagues in Dublin are very friendly, collaborative and hard-working. At the same time, a new country presents its own challenges, and I do feel like I have had to begin again in terms of discovering what makes the market tick. As an economy currently undergoing a period of growth and change, Dublin has so far been a big challenge, but an exciting one.

2. Learning to work collaboratively

More people than ever are now moving abroad for work, meaning that there are more opportunities for collaboration and more ways to improve the way we work together. My role engaging with and sourcing bi-lingual candidates for Irish organisations, wherever they might be – be that in Ireland or another European country – means I have to act as a vital intermediary and bridge their relationships with clients. My main responsibility is now to build relationships with candidates, and proactive listening and collaborative working is a key part of this. As a result, I am still very much in touch with my colleagues in Madrid, and my being here makes it much easier for us to ask questions and learn from each other.

3. The opportunity to grow your career

An international move has opened up a wealth of possibilities to me – different training opportunities, the chance to take on a different role and broaden my skillsets and perhaps most importantly, develop and become more confident as a person. I am looking forward to taking on more responsibilities, with a view to managing my own team - wherever that might be! Being lucky enough to work at a global company is something that no one should take for granted, and to anyone considering taking on a role abroad I would say don’t think about it too much, be brave and just take the leap.


Find out more about the opportunities available and start your Hays story today.

Rebecca Dance

Claire Birss

Rebecca Dance

Director


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3 tips for working mothers who are working towards leadership roles

On graduating from university in 2004, I was drawn to working for Hays by the reputability of the brand, the size and reach of the organisation and the friendliness and approachability of the people. As the years have gone on and the importance of diversity and inclusion has been tabled higher and higher on the agenda, we have reached the point where the office dynamic and workplace culture here has never been more supportive of women with ambition.


I was helped in an immeasurable way on my career journey by some very supportive female line managers, without whom I wouldn’t be where I am today. As a new mum returning to work after having a baby, I was anxious about the effect that the break might have on my career, but Hays was enormously supportive and in fact I was promoted whilst on maternity leave, which has to rank amongst one of my greatest career achievements.


As both a director and a working mother, I am very conscious of the importance of empowering women in Hays, and more specifically into leadership roles. I firmly believe that a 50/50 gender split around the table shouldn’t just be a numbers game or about ticking boxes – an equal balance produces better team results.


Here are a number of tips for women, and more specifically, working mothers who aspire to leadership roles:

1. Ask for flexibility

Coming back to work after maternity leave can be a scary thing, and I have to say that I only truly understood the guilt and stress that working mums must feel once I was in that position myself. I always make a conscious effort to make women going through a similar experience aware that they are an integral part of the team and offer them as much flexibility as possible. In fact, I have often found that being a working parent tends to diversify your skills portfolio – it helps you to be more organised, efficient and better at working to deadlines, simply because there is no alternative to getting it done.

2. ‘Buddy up’

I think it’s very important that as colleagues we try to support each other, and so when members of my team come back from maternity leave I try to put them in touch with others who have been in a similar position. It means they have someone to talk to if they are feeling overwhelmed or struggling to cope, which can be invaluable in those first few weeks. I was very lucky when I first returned to work, as another Director had come back only 10 months before, so I was able to ask her for advice on how to balance the responsibility with the added pressures of my new position. She was incredibly supportive and it really boosted my confidence.

3. Get career development on the agenda from day one

It should never be too early to put a career plan in place, and talking to your manager about what you want to achieve early on helps to have your goals recognised and puts everyone on the same page. At Hays we’re very lucky that there are so many women in senior leadership positions working to inspire others, and they are testament to the fact that choosing to have a family shouldn’t lessen your ambition. There’s no need to lose sight of what you really want to do – you might just need to find a slightly different way of doing it.


Find out more about the opportunities available and start your Hays story today.

Lee Owen

Lee Owen

Director


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How working for Hays gave me the chance to travel the world

When I initially graduated from university I didn’t have a definitive plan for my professional future, but I knew I wanted a successful career with a reputable employer. After some time spent travelling and working as a temp I decided to join Hays as a recruitment consultant, and after a long and varied international career I’m still here over 15 years later.

When I first joined I could have had no idea where working in recruitment would take me, but during my tenure I was lucky enough to spend 6 and a half years working in Sydney, Australia – as a Senior Manager initially but later as a Business Director supporting our finance business in New South Wales.

Moving abroad for work turned out to be the best decision I’ve ever made, but as with anything exciting and new, it felt like a big risk. Here are the three things I’d say to anyone looking to build a challenging and diverse career in the world of recruitment:

1. Seize every opportunity

The opportunity to relocate to Australia seemed to come quite out of the blue and was initially daunting, but I knew that if I didn’t go then I’d live to regret it. With the accelerated growth of the market out there it seemed clear that a challenge was guaranteed, and sure enough once I’d begun I found myself working with a range of high profile clients, including some of the world’s leading banks and commercial organisations. Focusing on developing these new relationships helped to build the portfolio of skills I needed to adapt in a new environment. In recruitment we’re salespeople, marketers, organisers, career-coaches, emphasisers, problem solvers – I had to quickly learn to be flexible.

2. Put clients and candidates first

I have ultimately found that success in recruitment is down to listening to the client or candidate, understanding their needs and making them feel valued. If you can’t apply knowledge of your market and build trust with people then you won’t get the insight you need to help them, and although the commission aspect of the job is a commonly cited incentive, I have found personally that recruiters who are purely money motivated are not as successful. Taking pride in what you do and using that to fuel your drive is key to thriving in this profession.

3. Don’t be afraid to ask questions

One of the most challenging aspects of moving abroad to a different area of the business was that I was essentially back to square one in terms of market awareness. I didn’t know the leadership team I was working alongside, the local client base or any of the team I was managing, which meant I had to ask a lot of questions and work that much harder to establish myself again. Though this perhaps initially made me feel at a bit of a disadvantage, I found that it ultimately sharpened my business acumen which improved my ability to do my job and allowed me to progress.


If you want more tips on how to succeed in your new job visit Hays View Point.

To find out more about recruitment opportunities at Hays visit our careers page.

Claire Birss

Claire Birss

Claire Birss

Senior Recruitment Consultant


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Why switching to a career in recruitment was the best decision I’ve ever made

Having spent the past decade working in banking, I didn’t make the decision to reboot my career lightly. I knew my real strengths lay in sales and was frustrated that I couldn’t use this skill in my current role. After some careful consideration I decided to make the move into recruitment, and I’ve never looked back since.

Here’s my advice to anyone thinking of changing their career, whether it’s in recruitment or any other field:

1. Do your homework

It goes without saying, but it’s vital to do your research before making any career change. Before I decided to move into recruitment I consulted a friend who already worked in the industry and did further research to ensure that it was a good match. Hays conducted a comprehensive interview process and was very honest with me about the challenges of the role, so I knew exactly what I was getting myself into.

2. Be prepared to work hard

In recruitment the maxim ‘you get out what you put in’ definitely applies. I was fortunate enough to be promoted twice within just over a year of joining Hays, which I achieved purely by working extremely hard to exceed the targets I had been set. Hays provides a structured career path with excellent opportunities to advance your career which you wouldn’t always get in a smaller agency, as well as world-class in-house training and fantastic support from hands-on management.

One of my greatest achievements at Hays so far is winning a place on an all expenses paid overseas holiday with other high performers from around the country. To be recognised in this way after only 18 months in the job shows that you will be rewarded if you are prepared to work hard and get results.

3. Focus on using your soft skills

To succeed in business you need to be tenacious, focused and driven, but personable and approachable at the same time. I always try to build relationships with my clients, having a real conversation and not just pitching to them.

Consistent communication is also key. I always make sure to keep clients informed of any developments, even if it’s to hold my hands up and admit that I am unable to make something happen. You need relationships that are built on trust.


If you want more tips on how to succeed in your new job visit the Hays View Point.


To find out more about recruitment opportunities at Hays visit our careers page.

Muna Mohamed

Muna Mohamed

Senior Recruitment Consultant


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Why I love being a recruiting expert at Hays

I started at Hays as a graduate in 2017. I didn’t have any recruitment experience but after working in retail I knew that I liked working with people and being in a commission, sales-based role so recruitment seemed to be a good match. As a recruiter you help people find their ideal job, which is incredibly rewarding, but you also have unlimited earning potential.

It was also clear to see from the website that Hays offered clear career progression which, as an ambitious individual, really appealed to me. Having worked at Hays for over a year now, I can confidently say that I made the right decision.

Here are just some of the reasons why I enjoy my job:

The culture at Hays is friendly and supportive

I interviewed at a few other recruiters before Hays, but was concerned that their culture wasn’t right for me. Hays is corporate and professional, but also friendly and collaborative. Everyone from the Directors to the colleagues sitting next to you are willing to help and there’s a great sense of camaraderie in the office.

Hays training is the best in the industry

The training at Hays is incredibly comprehensive. When you begin there’s a structured 12 week programme which helps you develop all the skills you need to become successful, but then the training is ongoing throughout your entire career. You’re not expected to know everything, Hays give you the tools to become an expert and I felt really equipped to handle the pressure that comes when you start a new job.

Being a recruiting expert at Hays is rewarding

Matching the right candidate to the right role is incredibly rewarding, every day I get to impact on people and businesses. I was recently asked what has been my Hays highlight so far and whilst I’ve been promoted quickly since joining the most satisfying part of my role is placing a great candidate into a role they love. Hearing positive feedback once they’ve settled in makes you realise that recruitment is much more than simply finding someone a job – it can really change someone’s life.


If you want more tips on how to succeed in your new job visit the Hays View Point.

Hays is beginning its 2019 Graduate and Intern recruitment now. To find out more about recruitment opportunities at Hays visit our careers page or email graduatecareers@hays.com

Josh Wilson

Josh Wilson

Josh Wilson

Placement Student


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What I learnt from my internship at Hays (and why I’m returning as a graduate)

When it came to deciding where to spend my placement year, I knew I wanted to work in a company where I would have lots of customer interaction, be challenged and have my hard work rewarded. After interviewing with Hays, I knew that my internship wouldn’t be spent photocopying and making tea but that I’d be treated like every other employee with meaningful work, my own responsibilities and lots of learning opportunities. During my time at Hays I was kept constantly busy. I was working with candidates and clients, making sales calls to clients and looking after my own desk. I had a hugely supportive manager, really felt part of the team and thoroughly enjoyed my internship, which is why I’m returning to Hays once I graduate next year.

These are the three key things I learnt during my time at Hays:

1. You get out what you put in – attitude is everything

No matter what you’re doing, your attitude and mind-set is extremely important. My first week at Hays was really tough as I struggled to adjust to the corporate world. As a result I got a bit demotivated so my manager sat me down and explained that if I wasn’t going to give my internship 100% then I wasn’t going to be successful. I took her advice on-board and started putting in more effort and trying to work harder and more efficiently. I started to learn how to prioritise my time and multi-task effectively which helped me work smarter and achieve better results. The skills I learnt at Hays have made a huge difference to my final year at university now I’m managing a much heavier workload, and I feel more confident and prepared for my return to Hays as a result.

2. Effective communication is key – and face to face is best

The prospect of communicating with senior people can be daunting – particularly if you’re junior and lack a lot of professional experience. At Hays I quickly learnt the importance and value of face-to-face, in-person communication and how it can make all the difference to both your ability to understand the other person’s needs and conveying how you can help. It’s easy to fall into the trap of emailing but it’s better to pick up the phone or go and see someone, when possible. Maintaining regular contact and ensuring people are updated and kept informed at every stage is also important when you’re working in a service based role.

3. Don’t be afraid to make mistakes – it’s how you learn

This is an important one, particularly if you are a graduate starting your first role. No one expects you to know everything, and you’ll experience a very steep learning curve in any new job. From my experience, I found that having a go and giving 100% was the best way to learn. If I made mistakes I learnt from them and it was better to try and not do it exactly right than not try at all.

To those of you out there about to start your graduate career or getting ready for your placement year my advice is to say yes to as many opportunities as you can, even if it’s something that might seem daunting. By doing so you’ll gain lots of really useful experience, and demonstrate to your manager that you’re ambitious and willing to take yourself out of your comfort zone.


If you want more tips on how to succeed in your new job visit the Hays View Point.


Hays is beginning its 2019 Graduate and Intern recruitment now. To find out more about recruitment opportunities at Hays visit our careers page or email graduatecareers@hays.com

Gaelle Blake

Gaelle Blake

Director


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How to build a varied and successful career, like I have.

I’ve worked at Hays for almost twenty years but during that time I’ve had six different jobs with very diverse responsibilities. I began as a Recruitment Consultant, with no previous experience, and recruited in a number of different industries. I moved into people management and led a team, got promoted to Regional Manager, then Director, and I’ve now just become Director for Permanent Appointments across the UK&I.

I’ve been fortunate enough to have had this career path whilst working four days a week for the past decade. Hays is very supportive of working parents, and working flexibly has helped me personally and never hindered me professionally. One of the benefits of Hays is that if you work hard here you’ll be rewarded and achieve success.

My advice on how to build a varied and successful career includes:

Don’t be scared of change: take risks and be brave

My career path at Hays has been varied and exciting because I decided to take risks. Put your hand up, and volunteer to take on tasks, projects and roles that you are interested in – even if they are outside your usual remit. You will likely learn brand new skills, which will help make you an indispensable employee and speed up your overall career trajectory.

Change can be daunting for us all, but rather than thinking about what you may lose, I’ve always chosen to think about what I may gain, and have found this has helped propel my career forward. As they say: ‘If you’re nervous, you’re learning.’

Build a professional support network: find a mentor

One of my biggest personal challenges was learning to be a working mum. Despite the support I’ve had from Hays, it can be very hard to find the balance between being a present parent, and being present at work. Early on, I felt guilty on both fronts.

However, I found a mentor at Hays, a leading woman who has children and a great career. I was able to use her as a sounding board for professional issues and seek her advice on how to succeed. It was also helpful that she understood the challenge of juggling work and parenthood. Her support has been invaluable over the years, and undoubtedly helped me build my confidence and thrive at work.

Build relationships with purpose: people buy from people

I work in recruitment which is a people business. Building and maintaining good relationships with clients is vital to our success as an organisation but we cannot underestimate how essential it is to apply this to candidates.

The best recruiters develop strong, long-term relationships with candidates; they find out what a person wants from a job, work hard to find the right fit, and follow-up regularly to make sure it’s the right match. It’s a cliché, but recruitment is a people business. Helping people – your clients, candidates and colleagues – should always be your priority. This applies to any industry you work in – if you build good relationships and people like working with you, you’ll enjoy greater job satisfaction and career success.


If you want more tips on how to succeed in your new job visit the Hays View Point.

To find out more about recruitment opportunities at Hays visit our careers page

Imtiaz Khandokar

Imtiaz Khandokar

Imtiaz Khandokar

Principal Consultant


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Why I am glad I chose to kick-start my career at Hays

I graduated from the University of the West of England (UWE) in 2015. I knew I wanted a career which would reward me for working hard, with a strong people-focus and one where I would be able to work closely with high-profile clients. After researching various career paths, in 2016 I decided to apply for an entry-level role as a recruiting expert at Hays.

Like any job, there were challenges in the beginning. Even picking up the phone and making my first calls to clients was intimidating. However, thanks to Hays’ world-class training, my confidence picked up very quickly. Fast-forward two years, and I have been promoted twice and am currently on a promotion plan for my third, which will be a management role.

Here are some of the reasons why I’m glad I chose a recruitment career at Hays:

1. I can earn great commission

If you’re dedicated to becoming an expert in the industry you recruit for, work hard to build and maintain good relationships with people and put in the effort you’ll achieve success in recruitment. In many careers it can take years to earn well but thanks to a competitive basic salary coupled with uncapped commission I’ve earnt good money. In fact, it has contributed towards me recently being able to buy my first house with my partner, which was a personal goal of mine.

2. I get excellent incentives and rewards

In addition to unlimited earning potential, Hays offers us regular incentives. We have the opportunity to win five-star holidays and tickets to high-profile events. Recently, I won tickets to Bestival as part of an incentive specifically for new consultants who joined as Associates, which has been one of the highlights of my entire career at Hays. There are loads of exciting things that motivate me to work harder here.

3. I work with enthusiastic, like-minded people

Working in a positive environment is really important to me. At Hays, I am surrounded by like-minded people, who are just as enthusiastic about what they do as I am. I am excited and motivated to come into work each morning, as there is a great energy in the office, and a really sociable atmosphere. Most importantly, people are always happy to help each other, which as a new graduate was invaluable.


If you want to learn more about what a role in recruitment involves, check out our interactive quiz and see if you’ve got what it takes.


Find out more about the opportunities available and start #YourHaysStory today.

Sapna Bhatia

Sapna Bhatia

Recruitment Consultant


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Why recruitment is a great career choice for new graduates

Last year I joined Hays after graduating from university. I had never considered a career in recruitment before but after someone suggested it to me as something I’d be good at, and doing some research, I quickly realised that it was a dynamic industry that would offer unlimited earning potential and rapid career progression. I wanted to work for the market leader so I applied to Hays and was delighted to be accepted. A year into my recruitment career, and it’s safe to say I made the right decision.

If I was to summarise the three reasons why I think recent graduates should consider a career in recruitment, they would be as follows:

1. Your attitude is more important than experience

Many graduates today feel they need to have extensive industry experience under their belts before they can even apply for a job. However, at Hays there is no requirement for applicants to have prior recruitment experience. Instead, Hays looks for potential and attributes like ambition, sales-drive and resilience. Your expertise is developed through intensive training as well as on-the-job coaching. If you are open to learning, eager to take on new challenges and prepared to work hard, you will be rewarded.

2. There are plenty of opportunities to work in exciting industries

At Hays we work across many dynamic and innovative industries and partner with a number of exciting and well-known global and local organisations. As a Tech recruiter, I am responsible for making sure our clients have the talent they need to achieve some exciting digital transformations. New technology is constantly changing the world of work, and I feel like I am a key part of this digital revolution. Being new to the tech space meant I had a steep learning curve (just like anyone starting a new career) and so had to undertake a lot of research and self-learning in order to get up-to-speed with the terminology. As IT is always evolving I have to keep up to date with the latest developments in order to stay commercially aware and add value to my clients.

3. You get out what you put in and it’s incredibly rewarding

Hays is diverse and inclusive, and highly meritocratic. Regardless of your background, ethnicity or gender, you will succeed if you are motivated, hardworking and results-driven. It’s hard work but I really enjoy what I do. For example, despite IT traditionally being quite a male-dominated industry, this is changing and I’ve recently placed a number of female developers which has been personally very rewarding. Placing the right candidate in the right role and encouraging women to work in Tech makes me feel like I am helping to create a more diverse and inclusive sector.


From personal experience, I can honestly say that recruitment offers a wide-range of opportunities for graduates looking to kick-start a long and fulfilling career. If you want to learn more about what a role in recruitment involves check out our interactive quiz and see if you’ve got what it takes.

Find out more about the opportunities available and start your Hays story today.

Sean Nahrwold

Sean Nahrwold

Sean Nahrwold

National Internal Recruitment Coordinator


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How to progress as a new graduate in recruitment: embrace unexpected opportunities

Having graduated in 2017, I’m just starting out in my career. But even in this short time, I have been fortunate enough to have some unexpected opportunities for professional growth.

In 2015 and whilst still at university, I interned at Hays during my placement year. Despite not having any real insight into recruitment, I knew that a target-driven, fast-paced environment would suit my competitive and ambitious nature, so when I learned that I had been accepted, I was delighted.

Once I started, I was pleased to discover that Hays interns get exposure to working with high-profile clients and are trusted to manage these important relationships, and the access I had to Hays directors was a great way to learn from the best. It’s commonly stated that interns here are treated the same as any new graduate joiner, and I found that to be true. Compared to many of my peers’ internships at other organisations, mine was a true taste of the world of work.

Once I completed my degree, I knew I wanted to come back. Aside from the amazing experience I had at Hays the year prior, there were a number of reasons why I chose to do this.

1. Opportunities for professional development are continuous

Following my internship, I was tasked with supporting a recruitment team for a new industry – Architecture. I saw this as a chance to learn about an exciting sector, and to stretch myself professionally. With highly-skilled candidates and high-profile clients, it was important I made the effort to understand this field as quickly as possible. Learning from my experienced colleagues, as well as reading all the latest industry publications and attending relevant networking events was vital in order to do this. Despite unexpectedly recruiting for a new industry, I was really able to hone my recruitment skills during this time.

2. There are exciting chances to progress in unexpected directions

My biggest opportunity arose early in 2018 when I applied to a position on the internal recruitment team, and was successful. My new role is very different, as it has an even more strategic remit, and a greater emphasis upon long-term plans. For example, I’m currently working on our internship programme, and it’s extremely rewarding to be applying some of the things I learned to help engage and support future Hays interns, including how to get the most out of their experience. However, there is still a need to build good relationships and to really understand the future direction of the organisation, because – just like any businesses – the people we recruit at Hays will build this vision.

3. Training employees will always be a priority

As an intern, Hays had already invested a lot in me. However, I knew there was more training to come when I joined as a fully-fledged consultant. As well as various formal programmes and specific skills training, we also have frequent ‘lunch and learn’ opportunities, where we have presentations as a team over lunch. I also have one-on-one meetings with senior managers to make sure my career goals are still on track.
However, the training and development opportunities available are not always formalised. I am lucky enough to have found real career mentors in some of the directors I have worked with here. I’ve found that help is always available if you ask for it.
I can honestly say that I’ve never been so excited about my career. I know my future is in Hays, but I don’t know exactly what it will look like, because there are so many opportunities here to change


Find out more about the opportunities available and start your Hays story today.

Roop Bhumbra

Roop Bhumbra

Director


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How to be proactive and drive change

I began my career at Hays in 2000 as a Trainee Consultant. I had previously worked as a qualified teacher, heading up an economics faculty. After 5 years in the education sector, I decided that rather than teaching business and economics, I wanted to make my own mark in industry.


Before joining Hays, I had little knowledge of recruitment. However, I quickly realised the importance of the work we do. We work extremely hard to provide employers with great candidates who will make a real difference to an organisation, and help people find fulfilling and rewarding careers. Coming from a background in teaching, working for a progressive and ethical organisation and feeling like I am making a real difference to people’s lives, is incredibly important to me.


I would say that at Hays, we are all proud to #PressforProgress. For me, diversity and inclusion is not simply a ‘box-ticking’ exercise. It’s about ensuring that these values form an inherent part of our company-wide culture and how we operate as a business, which I feel has been evidenced by our recent NES accreditation.


Pressing for progress is the responsibility of individuals too and it is important to be proactive. Throughout my career, I’ve been able to #PressforProgress by putting myself forward for any and all opportunities with self-confidence, conviction and the knowledge that Hays would support me on my career journey.


Here are some of the ways I have been proactive, and how it has benefitted my career:

1. Seek out new opportunities, and don’t be afraid to volunteer yourself

I have been afforded many exceptional opportunities to progress. I moved up the ranks at Hays where I started by running my own desk, before becoming a regional and then national business director at Hays Education. After a short career break supported through Hays, I went on to set up Hays India as its Country Director. After a couple of years in that exciting environment, I returned to the UK, and since coming back from maternity leave I am now Specialism Director for Hays Social Care.


However, these promotions wouldn’t have happened if I hadn’t always been on the lookout for new opportunities and then seizing them when they came along. Hays has always supported my ambitions, but it was up to me to be proactive and put in the hard work required to make a success of each new role.

2. Learn how to listen, not just respond

In order to have good client relationships, you need to stand in their shoes at all times. But to understand their unique challenges and objectives, you need to ask the right questions and listen to their answers. What concerns do you have? What are you working towards? What is the ethos and aim of your organisation? Only when you know all of this can you provide the right solution.


You should also practice the art of listening in your relationships with colleagues. Throughout my career, I have proactively mentored other women. At Hays, there are many successful and talented women who achieve excellent results and we want to ensure they are encouraged and confident enough to have their own voice and ideas heard. But mentoring goes both ways: ‘reverse mentoring’ is also an important part of what I do at Hays and encourage from others. This means senior professionals listening to more junior colleagues who may have ideas for change, innovation and improvements.

3. Hard work, ambition and resilience are the keys to success

Three attributes that I think are vital for all recruitment professionals are: being hard-working, ambitious and resilient. Like all jobs, recruitment can have its challenges. In those moments when you receive a ‘no’ from a client, you have to learn how to be resilient, pick yourself up, and keep going.


If you are finding that a struggle, reach out to someone who has been through this themselves, and seek their advice. Like all other the senior leaders in Hays, I strive to ensure that I do what I ask of others, and am available to offer help and advice when needed. Whether this is developing my own client and candidate network, winning business, or working one-to-one with individuals in the social care team, it’s important to me that I press to get the best consistently, and that my colleagues do too.


Hays is pleased to have achieved the National Equality Standard (NES), one of the UK’s most rigorous and prestigious accreditations for equality, diversity and inclusion. Our reports are designed to help other organisations achieve their diversity goals.


To take part in our next round of research into diversity and inclusion in the workplace, and add your voice to our next report, take our short survey.


Find out more about the opportunities available and start your Hays story today.

Lucy Palmer

Lucy Palmer

Director


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Five tips for women who want to progress in recruitment

Nine years ago I joined leading recruiter Hays, an exciting and forward-thinking organisation that could support me in my professional development and ultimately provide the opportunity to reach my full career potential. I started as a recruitment consultant and after grasping several opportunities head-on and receiving seven promotions, I am now Head of UK Client Engagement.


Throughout my time at Hays I have learnt that in order to build relationships with clients you need to demonstrate a deep desire to understand their organisation and really get to know them. Hays recently achieved the (National Equality Standard) NES, which is an important independent recognition of our commitment to building a culture of diversity and inclusion. This has helped me #PressforProgress in my role by leading by example: discussing our diversity and inclusion best practice with my clients, and connecting them with other organisations who are on a similar journey, allowing them to share their learns and experiences.


Within my personal career, I am highly ambitious and for me pressing for progress and leading by example is absolutely key to success. It has allowed me to push forward in my own career, support other women on my team succeed in theirs, and ultimately help Hays become even more successful through winning new business.


So, if you want to progress in recruitment, these top five tips are for you.

1. Deliver customer service

Winning business is all about delivering exceptional customer service, building a rapport with clients and creating relationships that will last. A passion to win and the desire to learn from the outstanding colleagues you work with, combined with support from your employer to advance and hone your business skills, will help you to achieve great success within a recruiting career. If you want to win you have to prove it, you have to work hard and be bold.

2. Be creative

I believe you have to be creative in your approach to recruitment, which means you can’t be afraid to be different. Once, while pitching to be on the preferred suppliers list to a well-known retail brand, I sent them a USB of the presentation on one of their own necklaces in a gift wrapped box. Although a small gesture, this helped us stand out from our competitors and secured us a place on the preferred supplier list. During another pitch we were asked to demonstrate cultural understanding of our client – my team and I created a huge flower arrangement representing their logo, the seasonal nature of their business and using their company colours and values. The idea was that we could demonstrate brand understanding whilst grabbing their attention. By thinking outside of the box we were able to secure another opportunity.

3. Accept new challenges

You have to be prepared to accept a new challenge when it arises, it could be the opportunity that sees your career take the next step up the ladder. Your manager could ask you to set up a new division within your sector or you could spot an opportunity to create a new position within the organisation that will add to the business’s competitive advantage. Being bold and taking on challenges head first gives you the opportunity to shine by pushing yourself outside of your comfort zone, while building upon the support provided by your employer.

4. Learn and improve

Recruitment offers the opportunity to continuously learn and improve. Whether you are dealing with clients or candidates, managing a team or influencing more senior colleagues, make sure you are open to new ideas and that you learn from those around you. I have been fortunate to work with colleagues, clients and candidates from all walks of life, always making time to meet with as many people as possible, whether interviewing, pitching for business or providing advice to add value to the client’s own recruitment process. Every meeting and interaction offers an opportunity to up skill yourself and learn new ways of working. You gain a wealth of knowledge by communicating with others that naturally you may not acquire and it’s this knowledge that can set you apart.

5. Be innovative

The world of recruitment continues to evolve at a rapid pace and it is important to be innovative if you want to succeed. You should never be afraid of standing out, as long as it is for the right reasons! It’s an industry that actively welcomes people with ideas and you should never be afraid to put forward thoughts that can make the way you work more effective and put you and your colleagues in a better position to win business.

My career so far at Hays has been exciting and I look forward to writing the next chapters in my Hays story. Bring on the next nine years of pressing for progress!


Hays is pleased to have achieved the National Equality Standard (NES), one of the UK’s most rigorous and prestigious accreditations for equality, diversity and inclusion. Our reports are designed to help other organisations achieve their diversity goals.


To take part in our next round of research into diversity and inclusion in the workplace, and add your voice to our next report, take our short survey.


Find out more about the opportunities available and start your Hays story today.

Mike Morgan

Mike Morgan

Director


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Be fearless, find your niche and go outside your comfort zone: what every new recruiter should know.

My Hays story began in 2002. Since then, my career has rapidly evolved: I began as an Associate Consultant recruiting in Construction and Property, and today I am both one of the Directors of our Birmingham office, and Director of Hays Engineering nationally.

However, no job is without its challenges. I applied to Hays after seeing an advertisement in a newspaper, with no previous recruitment experience, and very few ideas about what to expect from the role. In fact, the first few months of my time here were a steep learning curve.

Here is my advice for anyone new to the world of recruitment:

1. Be fearless

Confidence is one of the keys to being a successful recruiter. After all, the more confident you are, the more willing you will be to reach out to clients and potential candidates, and ultimately the more business you will secure.

However, this can be a hard ask of those new to recruitment, especially if you, like I, have no prior experience in the profession. When I was ‘learning the ropes’, I was lucky enough to have the support of excellent managers. They encouraged me to be confident by stressing that I always remember the value of the service I deliver. After all, placing the right person in the right job helps businesses thrive and can have an immeasurable impact on someone’s life.

This lesson had a huge impact on me, and it is one I try to impart on all new joiners to my team. Those early challenges – such as getting your first ‘no’ from a client – can be tough, but if you remember to always be confident in what you do and proud of your work, then you will be able to pick yourself up a lot quicker.

2. Find your niche, but always work hard

In my time at Hays, I’ve recruited across a number of different industries and sectors, from civil and structural engineering, energy, IT, engineering and manufacturing. It is important to find an industry you are passionate about recruiting in, as to be successful, it is crucial that you become an expert in that field.

Working with so many teams has also shown me that there is no single mould for what makes a good recruiter. My team is extremely diverse, from a range of backgrounds, with different personality types. Yet there are certain core attributes they all share, and which you will also need: they are driven and ambitious, with a can-do attitude and a willingness to work hard in order to achieve their goals. Hays has recently become accredited by the National Equality Standard, the UK's most rigorous and prestigious accreditation equality, diversity and inclusion (ED&I) which is a huge achievement for Hays and a topic I am extremely passionate about.

3. Go outside your ‘comfort zone’

It is important to be willing to step outside your comfort zone. For some, attending networking events, industry gatherings and thought leadership seminars may not be situations you are used to. However, these occasions may provide you with excellent opportunities, not simply just to meet potential business leads.

Instead, these may help you engage with clients and candidates on issues outside recruitment which then lead on to later conversations which come with commercial benefits. For example, I am a founding member of the Alliance Network, which is a professional services network in Birmingham which is dedicated to supporting LGBT+ professionals across the Midlands; a ‘Diversity Role Model’, in which I give talks to school students about anti LGBT+ bullying; and am also on the D and I steering group committee for Silicon Canal, a Birmingham-focused technology ecosystem.

Being a part of all of these different projects and communities has enabled me to offer clients and candidates support on a range of different topics – from offering advice on how best to drive diversity and inclusion within their organisations, to helping them network with like-minded professionals in the region. By being brave and getting stuck in to things happening in your industry and community, you can showcase value even beyond your recruitment services.

Find out more about the opportunities available and start your Hays story today.

Sheldon Carlisle

Sheldon Carlisle

Senior Business Manager


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How to become a strategic recruitment partner

Recruitment is well known as a fast-paced, exciting career. With no two days the same, you have unlimited earning potential and the opportunity for rapid career progression – as long as you are willing to put in the hard work.

That said, my favourite part of this job is not any of these frequently expressed benefits. What I love is that the work we do has a truly positive impact on the lives of the candidates we place and the organisations we support.

It is the knowledge that I am making a real difference that has motivated me since joining Hays in 2010.

Of course, being able to have this impact comes down to the ability to build strong, long-term relationships. Here are my 3 tips for how you can build lasting partnerships with clients and candidates alike.

1. Be more than a recruiter: be a partner

To be a true partner to your clients, you need to be more than just a vendor. We add real value to organisations by placing candidates who will help them achieve their business goals. However, this rests upon us making the right match between client and candidate. By taking a consultative approach with our clients, we are able to get under the skin of an organisation, and understand their unique requirements and expectations from an employee. This is how we are able to ensure we find the right person for a role and are able to offer advice on future recruitment decisions – meeting both their short and long-term needs.

The same is true of candidates. With the Hays database and your own expert knowledge of the industry you recruit in, you will have access to some of the most talented professionals on the market. Yet you must engage with candidates as a partner committed to finding them ‘the’ job, not ‘a’ job. Establish their personal goals, ambitions and what kind of workplace culture they would enjoy. Only then can you match them with a role in which they will thrive.

2. Always maintain your connections: invest for the long term

Cultivating good relationships is central to my role as a recruitment consultant, and maintaining these relationships is at the heart of our business.

Getting to know our clients’ wider interests beyond recruitment is key to this. For example, if they are reviewing their policies on diversity or flexible working, you could provide them with market commentary and invite them to related networking events. Not only are you being a facilitator to better business, but through regular engagement you are more likely to stay up to date with the changing needs of their organisation.

You should also be sure to stay in regular contact with candidates, even if you don’t currently have the right role for them. During the recent recession, few organisations were hiring. However, we endeavoured to maintain close relationships with candidates. When the market returned, not only was it rewarding to match people who had been searching for a long time with a brilliant role, but it was also these relationships that enabled us to provide organisations with some of the top talent on the market immediately.

3. Leverage our global resources: but provide a bespoke service

Being part of the UK’s largest recruiter has many benefits. The on-going training is the best in the market, the brand name is synonymous with excellent service and, being a ‘people-oriented’ business, the internal support from colleagues and managers is second to none.

However what will set you apart is the ability to use all of these benefits and then offer a truly bespoke and tailored service that is relevant to the unique requirements of your candidates and clients. Combining your world-class training with a deep knowledge of your market and clients, you will be able to offer the benefits of a global company with the tailored approach of a boutique agency – offering the best of both worlds. This will enable you to make the best matches, and, as a result, consolidate those all-important long-term relationships.


Find out more about the opportunities available and start your Hays story today.

Lee Hewett

Lee Hewett

Lee Hewett

Business Director


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Do you want to run your own office? 3 lessons to learn now.

In 2008, I changed careers to join the world of recruitment. I knew that in the right organisation recruitment could offer me a positive, friendly and fast-paced workplace culture. I liked that I would be able to regularly meet clients, and get under the skin of businesses, work out their unique needs and place a candidate who would make a real difference to their operations.

However, I also wanted a clear and defined progression path. I was looking for a long-term career, and not simply a job.

Hays was therefore the obvious choice for me, as I knew it offered a proven track-record of nurturing employees to achieve their professional goals, through world-class training and a transparent promotion structure. I wanted to work somewhere which promoted from within, and I knew that most of the senior management at Hays started their careers as consultants with the company. However, what I hadn’t realised was how much fun it would be and how much ownership I would have to take control of my career.

Six months after joining, I was tasked with coaching another employee which set me on the route to management. Only seven years later, and I now run my own office. I manage my own business within a large corporate so enjoy the best of both worlds. I have the autonomy to run the office my way, with the support of a large corporate that allows me to grow the business and continue to develop. The role has not been without its challenges, but the opportunities to grow both professionally and personally have been well worth any early trials I faced.

To anyone who is tempted by the idea of running their own business within a corporate, I would offer 3 pieces of advice:

1. Remember the basics

During the first few months of my job, I encountered ‘information overload’. I knew I needed to become an expert in my field in order to better understand my clients’ needs. Through in-house training and direction from my colleagues and directors, I learned a lot, quickly.

However, two of the most vital lessons needed to succeed in recruitment are soft skills. First, time management is crucial. Recruitment is fast-paced, and this only increases as you become more senior. Therefore, have a routine structure to your day is vital to accomplish everything you need to. Second, it is important to remember that this is an industry which about building and creating good relationships. Regularly meeting with clients and candidates face-to-face is the key to developing these.

2. Come prepared to work hard

Your first year is a building block to the rest of your career. Push yourself above and beyond your expectations in this time, and you will have laid an excellent foundation for your future.

However, just like in any job, your first year can also be hard at times, as success doesn’t always come immediately, but with experience. Don’t be disheartened in these moments, such as when you get a ‘no’ from a client. Instead, be resolved to keep trying, and proactive enough to speak to top billers and learn what strategies they have in place that you can utilise.

3. Confidence is king

Being confident will help you win business, and it will help you grow your career. Express what you know about the market to clients, as this will help them trust you. Pick up the phone and try again, even in the face of rejection. And don’t be afraid to have ambitious aspirations. If you have your sights set on the top, be confident that you can achieve your goals if you put in the work.


Find out more about the opportunities available and start your Hays story today.

Hollie Wildman

Hollie Wildman

Senior Manager


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New to recruitment? Earn more today.

Like many of my colleagues I had no prior recruitment experience before I joined Hays. However, I’ve always been a ‘people person’, and I knew I wanted to work in a dynamic, fast-paced environment with high earning potential.


It was clear from my very first interview that the ‘work hard, play hard’ culture at Hays would be an excellent fit for me. A strong support network and an outstanding internal mentor helped me develop my skills and before long I was earning significantly more than I expected on a graduate scheme. Fast forward four years and today I am a manager heading up my own team.


However, sales can be a challenging line of work, especially when you first start. So what should an ambitious new recruiter at Hays do to overcome these challenges and boost their earnings?

1. In the face of a negative, stay positive

Being sociable, friendly and upbeat is a pre-requisite for recruiters – but when a client says ‘no’ to a business proposal even the most positive amongst us can feel downcast. It is important to remember that a ‘no’ is a response, and therefore dialogue is still open. Don’t give up. Go back with a clearer proposition, explain how you will add tangible value. Stay committed to building relationships with your clients. The more resilient you are, the quicker you will bounce back from a negative response and get back to winning new business.

2. Expertise = a stronger reputation

You must aim to become an expert about the industry you are recruiting in, as this will garner you a stronger reputation in the market. However, when you are just starting out, this can be a daunting prospect. I would advise a practical approach: pick a relevant, specific focus area to become more knowledgeable about rather than overwhelming yourself. Similarly, be sensible and schedule what you need to know and for when. Finally, whilst you will soon be able to confidently say you are an expert recruiter, during these early stages of your career, don’t be afraid to say: “I don’t know – but I know who does!”

3. Lean on me

You should never lose your drive to do better and earn more. The beauty of a job in recruitment is that it is all in your control. With uncapped earning potential, it is unlikely that you will lose motivation to work hard. However, everyone can feel overwhelmed during the beginning of their career, and recruiters are no different. During these times, it’s good to turn to others for support and motivation. It goes without saying that at Hays you will be surrounded by like-minded people. Supporting, helping and pushing each other to do better comes naturally to us, and nothing will get you back on your feet faster.


Whilst I have been advising on how to boost your earnings, you should always remember the true value of our work. Only this week I placed someone who had been struggling for quite some time to find a role elsewhere. Their happiness when I broke the news of an offer was a reminder that every placement is about more than just hitting a target: it is about making a real difference to people’s lives.


Find out more about the opportunities available and start your Hays story today.

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