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Head office functions

Our recruiting experts are supported by our head office teams, including Finance, People & Culture, Marketing, Information Technology,  Compliance and Customer Services.

These teams are instrumental to success as a business with each team contributing to make us the world’s leading recruitment business.

Finance

Our Finance department is split across the UK and India and has several key responsibilities. These include maintaining our financial controls, ensuring the accuracy of our financial reporting, forecasting and budgeting and supporting our business with commercial financial analysis and advice.

Finance

Commercial Finance

This team is responsible for our management reporting to the business units, supporting operational management with financial analysis and advice and partnering with the business to help make commercial decisions. A fast-moving business means the trends, focus and priorities of this team are constantly changing.

Financial Accounting

Responsible for the UK & Ireland’s balance sheet, making sure we have robust financial controls and managing our reconciliation processes. They also ensure our statutory reporting runs smoothly and our audit process runs efficiently.

Financial Analysis

This team prepares the overall UK & Ireland management accounts, forecasts and budgets, and also provides financial analysis on UK-wide trends. Perhaps as no surprise in a £1.5bn turnover business, they are the team who have to deal with the most varied questions, coming up with meaningful, but summarized, answers.

Credit Control

Cash is key to any business and this is where we make it count – by managing the collection of £140m of debt from our customers every four-week period and ensuring we manage our credit risk appropriately.

 

The team consists of around 70 people in the UK looking after more than 9,000 live accounts, as well as having 10 people based in HBS (India) responsible for receiving and allocating over 20,000 customer payments and processing over 100,000 transactions.

 

A key role of the team is to review all our customers’ credit statuses using Credit Reference Agencies and to advise on whether we should be recruiting for these customers based on these reviews.

 

They provide a key point of contact for customers; making and receiving around 2,000 calls per day and dealing with all kinds of queries.

The team work in a target driven environment and each controller has a cash collection and debt reduction target to meet each four week period.

As you would expect, credit controllers have to be firm but fair, tenacious, resilient, commercial whilst focusing on customer service. Most of all, they must be adaptable to be able to deal with the different situations that each day brings to ensure customers pay as quickly as possible.

All-in-all, the credit control team are very successful and through hard work, enthusiasm and expertise they consistently meet tough targets.

Billing

Hays invoices 9,000 clients each four-week period, billing some £140m in the process. So, it’s important invoices go out right – first time and on time.

 

Our Master Data Management team check over 16,000 candidate placements every four week period whilst also credit checking 10,000 clients ranging from small sole traders to large global companies. With this volume of paperwork going out regularly, we have invested in technology and now approximately 80% of our billing is automated.

 

Some of our largest clients have very specific billing and MI requirements and we partner with them, from initial set up to query resolution, utilising our team in the UK and India to ensure we provide them with a first-class customer service.

Transactional Operations

This department is responsible for handling our high volume processes, such as Temporary Payroll, Staff Payroll, Accounts Payable and Procurement.

 

The Temp Payroll department processes and pays the 26,000 timesheets submitted by temporary workers every week. We pay approximately £92M to over 23,000 workers with a constantly changing work base each period. This is why quality, accuracy and timeliness are vital to what they do.

 

Our UK call centre responds to external clients and workers answering approximately 8,000 calls every four-week period, with 86% of those calls being resolved on first response.

 

The Accounts Payable and Staff expenses team ensure our suppliers and staff expenses get paid promptly, and whilst they don’t handle large volumes, they do pay our suppliers to the value of £4.1M every four week period.

 

Our Staff Payroll department ensures all Hays employees are paid accurately and on time. That’s 3,000 employees, 2,000 of whom are consultants getting paid variable commission every month.

People & Culture

At Hays we believe that at the heart of every successful company is its ‘people’ and ‘culture’. Both are equally as important as both play a significant part in how a business performs and its ultimate success.

 

Within Hays we take pride in our meritocratic, high performing culture. The careers of our employees are our priority: Promotion criteria and timelines are clearly explained to ensure employees understand how to develop their career and the teams within People and Culture all play an important part in supporting this on-going development be that on a local, national and global scale to enable you to progress.

 

We offer a multitude of professional pathways to advance everyone’s career in a highly stimulating and commercial environment. We firmly believe in the power of diversity at work and promote an environment where a person can flourish on the strength of their abilities alone. We will always look to develop an even better meritocratic, diverse and highly inclusive culture and, within People and Culture, the teams are all supportive of this journey, from how we attract talent, to the data we collect, to our people policies to the way we train and develop our people.

 

We already have a highly engaged workforce as recognised by our annual employee survey where our employees are proud to work for Hays. By continuing to work closely with the business, and supporting its key objectives, it is possible to achieve our ultimate goal – which is to be the best recruitment business in the world.

Internal Recruitment

People are the heart of our business and to maintain our market-leading position it is critical that we continue to attract, recruit and select the very best talent. We continue the drive to be an employer of choice. The internal recruitment function exists to support Managers and Internal Recruiters in attracting and selecting potential recruiting experts.

 

We have a four stage internal recruitment and selection process that outlines the methodology to follow to ensure consistency in the way we attract, assess and recruit individuals into our business.

 

This methodology is designed to ensure we improve our recruitment decisions and continuously recruit individuals who will contribute to the ongoing success of Hays.

 

We also run an award winning Intern programme which provides placement students an opportunity to fulfil a 12 month role within Hays so they can have direct insight into what it is like to work in the recruitment industry. This programme was awarded #1 Job Crowd Grad Employer of the Year in 2015 in the Recruitment industry.

 

The career opportunities at Hays do not just focus around the UK. As a global company in over 33 countries we are able to support employees with international transfers very early on in their careers and we take pride in our ability to fast track the development of talented people and help them advance their careers all over the world – within Hays.

Training

Training is at the heart of everything we do at Hays and the Training function exists to foster our most important asset, our people. The team’s main objective is to recruit, train and develop the very best people in the industry in order to deliver the best results for the business.

 

At Hays we are committed to the on-going learning and professional development of our people. We continually invest company resources to increase the knowledge and skills to give our people every opportunity to maximise their performance and advance their career.

 

Our employees have access to industry-leading training and resources, which have been specifically designed to support them at every stage of their career within Hays. This includes programmes to support those wishing to pursue careers in management and how to lead from the front and get the best out of teams.

HR

The HR team work closely with the business to provide support throughout an employee’s career at Hays.  The Regional HR Leads are integrated in the regions and work with the MDs, Directors and Managers of the regions to influence and support new initiatives designed to achieve business and commercial objectives.

 

The team are committed to developing front line management capability, raising awareness of the complexities that often comes with managing people in a high performing environment and helping Managers understand the best approaches to take to get the best out of individuals.

 

As part of the team’s remit, they drive the participation of the annually run global employee engagement survey so all employees have an opportunity to say what they think about working for Hays and what they think could make Hays an even better place to work. The UK&I employee engagement scores exceeds those of our external benchmark comparators, which we are incredibly proud of.

 

The team also regularly review our people policies and processes that can be found in the Employee Handbook so they are robust, fair but also easy to follow as and when required.

HRSSC

The HRSSC team offers a friendly and expert service for both managers and employees. They produce offers for new starters, administer contract and benefit changes, provide reports to inform business decision making, and offer technical support on Peoplesoft. There is also a dedicated Advice line to assist all our employees with any query that might arise during the course of their employment with Hays, which is also supported by online guidance material.

 

The team also administer the Reward and benefits that are considered so important by our employees. As a people business, we firmly believe our success is down to our excellent people, and excellent people deserve to be rewarded. At Hays we strive to provide our people with a competitive suite of benefits, rewards and lifestyle tools, as well as recognition for excellence and loyalty. This includes discounts at many high street retailers, health and lifestyle benefits and rewards for long service.

Marketing

Working in the central marketing team is great because everybody is so friendly and supportive and the office is generally a fantastic environment to work.

PR & Comms

PR and Communications are responsible for raising the profile of Hays through PR and social media. In the last financial year we secured approximately 1,000 pieces of press coverage, raising the profile of our UK business and spokespeople in the national, regional and specialist press.

The PR team works closely with the UK business to position Hays as an expert on key issues and topics surrounding employment and skills, in addition to responding to requests from the media. The team is responsible for leading social media in the UK and supporting our recruiters in their use of social media, as well as contributing to global social media initiatives that have resulted in Hays recently reaching 1 million followers on LinkedIn.

The team is also responsible for internal communications with our 2,200 employees across 100+ offices in the UK & Ireland.

Content and collateral

Our team is responsible for producing engaging content that promotes Hays as a thought leader and expert across the a range of different sectors and professions that Hays recruits into. We liaise with a wide variety of stakeholders within the Hays business in order to understand the areas of the market that they operate in and work with them to develop content that is tailored to appeal their target audience.

We develop sales copy used in brochures and flyers, online or in email campaigns as well as producing a range of thought leadership reports and our annual salary guide, all of which support Hays consultants in engaging with candidates and clients.

For our thought leadership publications, we often work with our data experts to develop surveys to gain market insight. We then work closely with the design team to present this in an appealing way and in line with the Hays brand guidelines. We work with the wider marketing team to promote both our surveys and content via a wide range of channels. We also collaborate with the strategy and internal communications teams to ensure that our recruitment consultants are aware of the literature available and able to use it to maximum effect, whether on client visits or at local Hays events.

Strategy and planning

Strategy and planning act as a liaison between the business and the marketing department, very similar to account managers in an advertising agency. We work with senior internal stakeholders to develop strategies for each of our specialisms to support them in reaching their business targets. The team plan and deploy campaigns which can span across all marketing channels. We also attend and report at operations meetings, consulting the business on where they could improve or focus their efforts.

Digital Studio

The digital studio is responsible for the design and production of client-branded microsite campaigns for key clients of Hays across the UK and worldwide. This accounts for around 60 campaigns each month, contributes nearly £2m in revenue to Hays UK and generates thousands of applications for our clients each week. The team are made up of Digital Designers, Front-end Developers, Content Producers, Project Managers and headed up by our Digital Operations Manager. With our client brands including Barclays, Volvo, PwC, TfL and Manchester City FC, the team are constantly working to produce exceptional results which deliver results.

The team work alongside the Advertising, Direct, Content and Creative teams to deliver an integrated approach across all campaigns.

Advertising

The Advertising team is responsible for the planning, negotiation, booking and delivery of all on and offline advertising campaigns.

We work closely with our in-house design studio, media agencies and external suppliers to plan, negotiate and deliver best value job board, print, outdoor and online display advertising campaigns.

Using insight and analysis we obtain buy in from the operational business, optimise campaign performance and continually demonstrate return on investment.

 

The Email marketing team is responsible for managing all Hays email marketing activity, including all central marketing email campaigns, and management of the in-house email marketing system that consultants use on a daily basis.

Events

The events team are responsible for supporting and running Hays’ events. On average we either run or help run over four hundred events each year ranging from roundtables of ten people to exhibitions with thousands of attendees and everything in between.

We work alongside the strategy and planning team to create annual event strategies, schedules and individual proposals that meet overall business and specialism specific objectives. We also support the UK business by highlighting trends and opportunities in the events industry which can be used to direct and improve our brand’s presence.

As well as supporting the UK business, we also work with Hays’ international group marketing team to manage both internal and external events and sponsorship activity. The aim is to grow business, raise our brand profile; deliver quality events and related marketing activity across all channels, creating strong visual impact whilst encouraging footfall.

Creative

This department is responsible for handling our high volume processes, such as Temporary Payroll, Staff Payroll, Accounts Payable and Procurement.

 

The Temp Payroll department processes and pays the 26,000 timesheets submitted by temporary workers every week. We pay approximately £92M to over 23,000 workers with a constantly changing work base each period. This is why quality, accuracy and timeliness are vital to what they do.

 

Our UK call centre responds to external clients and workers answering approximately 8,000 calls every four-week period, with 86% of those calls being resolved on first response. The Accounts Payable and Staff expenses team ensure our suppliers and staff expenses get paid promptly, and whilst they don’t handle large volumes, they do pay our suppliers to the value of £4.1M every four week period.

 

Our Staff Payroll department ensures all Hays employees are paid accurately and on time. That’s 3,000 employees, 2,000 of whom are consultants getting paid variable commission every month.

Email marketing team

Email marketing is a critical channel for the business as it is low cost and high response. Consultants use emails to promote new roles to their database of candidates, and to stay in touch with their clients. Hays marketing use emails to stay in touch with our database of over 3 million candidates and clients, keeping them up to date with the latest in Hays reports, events and news.

As a central function of the Hays marketing team, we get to touch on almost every part of the Hays marketing spectrum, having input into and from the strategy and planning, collateral, advertising, design and digital teams. This makes the email marketing team a very dynamic and fast paced environment that has insight into a lot of the things going on around the wider business.

Digital marketing

Digital Marketing at Hays encompasses every aspect of how a user interacts with our digital platforms. From how we appear on search engines and across social media, building our websites and populating them with the latest content through to helping to optimise how people search and apply for jobs whilst using our websites and conducting user testing. Our team work closely with Hays’ IT team to ensure we’re able to deliver digital solutions to whatever demands the business of recruitment at Hays has.

IT

Our IT department, split across the UK and India, offers a diverse and wide ranging number of roles: maintaining our enterprise systems, designing and developing new business applications, delivering projects and supporting our business with technical analysis and advice.

 

Essentially our department is responsible for supporting and implementing all front and back office systems for 33 Hays Countries and their 9,023 employees.

Back Office IT Department

Within the Hays Back Office Information Technology team we offer a diverse and wide rang number of roles that require a very different application of various technical capabilities. Essentially our department is responsible for supporting and implementing all current and new applications, integrations and the enhancements. These roles are covered by:

 

Monitoring and Support Analysts
Business Analysts
Business Process Experts
Developers skilled in various languages
Solution Architects
Project and Implementation Managers
Programme Managers
Testers and Relationship Managers

 

They are split between an on-shore and an off-shore function and all parties are expected to work towards the common goal of outstanding support and providing the business with leading edge technological enhancements.

 

Our department operates in a lively environment as there is a constant flow of support and development initiatives at any given time. Our teams enjoy a great team culture which has been developed by the variety of different personalities present, all of whom are diligent and focussed
when demands arise. There is a strong interdependency among the team and the different roles which form an imperative ingredient in the provision of all support and development activities at Hays.

 

Our department is a challenging place to work but is equally gratifying for a high performing IT consultant, both at trainee and experience levels.

The Global Systems Team

Our Global Systems team is split across the United Kingdom and India and has several key responsibilities including maintaining our enterprise systems, designing and developing new business applications, delivering projects and supporting our business with Technical analysis and advice.

 

The team consists of 35 people in the UK and 115 people in India. Each are responsible for supporting global projects for all 33 Hays Countries.

 

The Support Team

This team is responsible for the maintenance and support of all our front office systems in coordination with our third part supplier Computacenter. They ensure that all our global systems and applications are functioning and respond to any issues raised to the service desk by all Hays users.

 

The Business Analysis Team
This team is responsible for the gathering of requirements from the business and key stakeholders. They understand the clients need, and devise a solution design to cater to that need, then submit to the Technical Solutions team for development. Additionally they provide advice and knowledge to the development team as the Subject Matter Experts for the systems.

 

The Project Management Team
This team is responsible for management of all Projects concerning the front office application systems and global websites and other online portfolio within the hays domain. They organise the work streams of the whole project team, and manage stakeholders, project teams, releases to strict deadlines and governance.

 

The Development Team

This team is responsible for all development work performed on our online portfolio and front office systems. Additionally they provide the support team with technical assistance for all support fixes. Their work can be part of releases, upgrades and project work.

 

The Technical Solutions Team

This team is responsible for all the solutionising of all new projects. They understand the requirements and provide the technical solution that is capable of delivering the required need. Additionally they are responsible for providing the technical knowledge and due diligence to commence all development projects and source third party applications/systems.

 

 

The Global Systems Team is split between an on-shore and an off-shore function and all parties are expected to work towards the common goal of outstanding ‘DevOps’ support and providing the business with leading edge technological enhancements.

 

Our department operates in a fast-paced agile environment as there is a constant flow of support and new development initiatives underway at any given time. We strongly support a good teamwork ethos which is bought into by all members but we also require diligent and focussed time management when the demands arise to deliver to deadlines.

There is a strong interdependency among the team and the different roles form imperative ingredients in the provision of all support and development activities.

 

Our department is a challenging place to work but is equally gratifying.

The Production Services team

The IT Production Services team is focused on delivering the best possible IT Service to the Hays businesses in the UK, EMEA and Americas. The team is based in the UK and India and is responsible for the delivery of the critical central IT support. Responsibilities cover all aspects of the technical infrastructure, service management and project delivery with a focus on ensuring a close working relationship with the Hays business users at all times. Production Services is responsible for the following key areas:

 

IT Service Management (Using the ITIL framework)
Networks – WAN, LAN, Voice, Video and Mobile
Technical Architecture and Design
Information Security
Infrastructure supplier management
Technical project delivery
Infrastructure strategy and roadmap

 

IT Production Services is a fast moving, dynamic team, focused on problem solving and delivering to tight deadlines with ever changing priorities. There is always a mix of support and project based work and due to the dynamic and fast moving nature of the business, there are always deadlines to be met and priorities to be managed. The team works closely with key suppliers and outsource partners to deliver an end to end service and this requires focus, planning and great communication to ensure all parties are joined up and delivering what the end user wants.

 

Individuals in the team enjoy the challenge of delivering great technical solutions in a fast paced, demanding and ever changing environment. Success and satisfaction comes from meeting deadlines, resolving issues and hitting targets through team work, dedication and enthusiasm.

Compliance & Customer Services

The Compliance team supports the Hays Expert value and works to minimise risk to our business, our clients, our shareholders and employees by ensuring that all relevant legislation and company policies and procedures are adhered to.

 

The Compliance team provides expert advice to the business, including best practice guidance about current operational procedures and communicating changes and updates to existing legislation that may impact the business.

 

Hays’ operational policies and procedures are set out in our ISO 9001:2008 certified Operations Manual. Recruitment consultants must comply with these processes and standards, supported by the administrators within the offices.

 

The Audit team works to validate our adherence to these policies and procedures by undertaking an on-going round of audits in accordance with our ISO 9001:2008 certification and other contract obligations. Both teams liaise extensively to ensure that any trends identified by audit are addressed through training and support.
In addition, Hays Health and Social Care, and Hays Education have dedicated centralised teams responsible for ensuring that levels of candidate screening meets the required industry standards, and this function sits within the Compliance and Audit department.

 

Hays’ Cheapside office in the City of London has a team supporting the supply of candidates into key banking contracts, and the Talent Solutions division also has a dedicated team based in Leicester ensuring that candidates supplied to key national clients are vetted in accordance with the contractual requirements.

Compliance Support

The Compliance Managers work to develop strong and effective working relationships with all areas of the business, and also provide an interface between the operations and legal teams. They are responsible for delivering a wide range of support services including advice on a wide range of employment related issues, delivering training to associate consultants and mentoring other front office colleagues.

 

In line with our Inquisitive values and as part of their role, the Compliance Managers keep themselves updated on current employment and recruitment matters in order to provide expert advice and assistance to the business. The CM‘s work closely as a team, sharing the results of their investigations and research and disseminating information across the business as appropriate. This ensures a consistent approach across all specialisms and geographic areas.
The Compliance Managers also liaise extensively with the legal department and assist with investigations and complaint resolution regarding issues relating to legislation and our operational processes.

 

Additionally, they review commercial contracts, undertake training following legislative changes and support regional compliance administrators in their general awareness of legislation.

Customer Helpline

A small team of Helpline Advisors provides a point of contact for our external customers and the team responds to their email and telephone enquiries in a professional and timely manner. These enquiries range from responding to a request for office or consultant contact details, to taking ownership of client and candidate feedback and ensuring any outstanding issues are resolved to the satisfaction of our customer.

 

The team also supports the business by providing advice and support to our consultants on key candidate service and compliance matters. They also provide assistance to the Compliance Managers and senior management as appropriate with the resolution of service issues.

Operations Audit

The Operations Audit team are responsible for maintaining a Service Delivery Review audit programme for placements of temporary and permanent staff across the UK business; this is a requirement of our ISO9001:2008 certification.   The team also carry out audits of second tier suppliers we have engaged with under client specific contracts and provides dedicated support for large key contracts.

Criminal Records Checking

Reporting to one of the Regional Compliance Managers, the Criminal Records Checking (CRC) Team is responsible for ensuring that all checks that are legally required to safeguard children and vulnerable adults are processed correctly. The CRC Team records and manages criminal record information and provides relevant expert advice and guidance to the sales teams across the country.

 

All four teams work closely together, sharing information and best practice which can then be disseminated across the business via face to face meetings with senior management, consultant training and Hays’ intranet.

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